Contact Ooma Office Support

by Tvguy761

Started using this app in may 2021. Worked well at first with the minor inconvenience of dealing with the random annoying pop up asking me to rate the app (spoiler alert - you can only give it 5 stars). After a few months the app would drop calls randomly. I just assumed it was Verizon’s fault for data dropping out. It got worse and would even start to drop calls while on WiFi. I reinstalled the app about 4-5 times but it never made a difference. I assumed it must be my phone. Last month I got a new phone for other reasons and tried the Ooma app. Same issue. This week it got to the point I could not even make a call. It rings once then app crashes. Through process of elimination, it can only be Oomas faulty app or throttling of calls. Their support recommended reinstalling the app. Just switched service to another company and couldn’t be happier. Skip this one.

by PKKante

I just started using Ooma Phones and this app and I’m not impressed with this app and not impressed with the phones nor the company at all. This app is extremely limited. Even ESI, which is one of Ooma’s competitors has a better app than this. It needs to be updated with better features that provide business people on the go more technology and a more enjoyable experience.

Also their regular phones are very low tech and their features are very dull. The ring tones are very bad and they sound very old. Their company voices which answer phone calls are very robotic and don’t sound real nor professional.

Come on figure it out, improve and blow your competitors out of the water. You still have lots to learn. Figure it out fast..if people are not patient while on hold, people in real life with your systems won’t either. There are many options out there. Hope you take my advice to heart.

by Wozisan

Features promised by Sales only work on desktop version, not available on mobile phones also numbers assigned promise to identify your company but come across to your customers as suspected spam in most call filter apps and do not show the caller ID or your actual locations so you risk having your existing customers block your call. Not very professional from a truly mobile small business.

Very sad as looked very promising until wasted time trying to convince their technical support teams that their provisioning was not successful and ever problem presented was blamed on my local carrier and not acknowledged as the fault of Ooma nor do they provide proof of what they say were provisioned in order to file a complaint against the carriers as per their excuses