Contact FedEx Office Support

I submitted an order before the store opened. One of the items I sent was a pages document (Apple word doc). The app said that it was a non-standard format but it still could be used however preview and online payment would be disabled. No worries I’ll just pay when I get to the store. I get to the store and they informed me that they cannot process a pages document. OK just print the other document I sent. When I checked out the cost to print my other document was almost $10 more than I would have paid if I paid through the app. Great that they offer a discount to use the app but horrible that this was not caught at the store and they actually charged me the extra amount. I have been going to this location for over 20 years and I have never felt more taken advantage of than I did today. App still has glitches as I would connect in preferences to my drop box but then get an error when I tried to chose a document to print.

I recently went to the local Fed Ex office to print off photos and was very happy with the photo quality over many of the online select and ship competitors. So I decided to try the app. It is nearly non functional. It takes forever to load from your camera roll. In fact it could only see the last 3-4 photos. Then when you select a photo, there isn’t an option to simply print photos, you can only print posters and canvas. It’s sad that the app experience isn’t faster and easier than going in to the store. Please improve the experience. You should be able to print all photo types and select photos to upload much faster to be a viable solution.

I always use Etsy to order invitations and print via FedEx and pick up. This was the most complicated the app has been. I was unable to choose a standard invitation size of 5x7” on the app. I even tried to go on the regular computer and the option didn’t exist there either. It had really weird options for invitation sizes that I have never even seen before. It didn’t have the option for cutting or for choosing “no envelopes” online. Very very confusing and wasted about an hour and a half of my time. Finally I called the store and the man said to put it all in the special instructions and submit anyway. Online with the laptop didn’t even have a spot for that so I had to go back to the app and do it there. Ugh.