Contact Helicon Remote Support
Company Name: Helicon Soft s.r.o.
About: Helicon Remote is a utility for tethered shooting and camera remote control
compatible with all recent Nikon and Canon DSLR cameras.
USB connection is
supported on iOS 13.
Helicon Remote Customer Service 💢
The following contact options are available: Pricing Information, Support, General Help, and Press Information/New Coverage (to guage reputation). Discover which options are the fastest to get your customer service issues resolved.
NOTE: If the links below doesn't work for you, Please go directly to the Homepage of Helicon Soft s.r.o.
Verified email ✔✔
E-Mail: [email protected]
Website: 🌍 Visit Helicon Remote Website
Privacy Policy: https://heliconsoft.com/privacy/
Developer: Helicon Soft Ltd.
Can I trust Helicon Remote app?
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3 Most reported problems 😔💔
Total garbage app
by Caterham-pilot
I bought this remote/focus stacker app a few years ago to use on my iPhone and a Nikon D7100. It has linked up to WiFi once or twice. So I haven’t used it since 2017.
Now in 2021 I thought I would try again with my Nikon D500 and iPhone 8 running the latest iOS. And again, no connection at all.
And to add insult to injury. Tried to contact the company from their web page. And guess what? Yep! That won’t work either. What a waste of $50.
Does not work MOST OF THE TIME
by Travis8214
I’ve had the app “work” before, yes, and it’s great when it does. But note that you should absolutely never expect it to work, this way it’s a crazy surprise when it actually does, like you won the lottery while being struck by lightning AND enduring a shark attack in shallow water. Not the best odds, but you better get out of the water I guess, because IF that lightning strikes, look out (because when this stupid app does work it’s amazing)
Useless app
by Daveg22152
Completely unable to connect this app to my Canon T7i. I went through the connect process, the camera goes into live view, but the Helicon app says the camera isn’t connected and then drops the connection.
The Helicon website offers no insight, except to say that the app supports T7i.
I will remember this when I buy my stacking software
Have a Problem with Helicon Remote? Report Issue
Why should I report an Issue with Helicon Remote?
- Pulling issues faced by users like you is a good way to draw attention of Helicon Remote to your problem using the strength of crowds. We have over 1,000,000 users and companies will listen to us.
- We have developed a system that will try to get in touch with a company once an issue is reported and with lots of issues reported, companies will definitely listen.
- Importantly, customers can learn from other customers in case the issue is a common problem that has been solved before.
- If you are a Helicon Remote customer and are running into a problem, Justuseapp might not be the fastest and most effective way for you to solve the problem but at least you can warn others off using Helicon Remote.
