Contact FUJIFILM Camera Remote Support

This app worked just fine for me for years but ever since I updated to iOS 14, I can’t connect to my X-T3 to transfer images, which I do A LOT, so this is pretty frustrating. I’ve tried everything to remedy it. Deleted and reinstalled the app, re-paired the Bluetooth registrations probably a dozen times, forgot and re-established WiFi settings, and deleted all the Bluetooth registrations in my camera. I’m not even getting the “connect to network” message. The buttons just gray out and it freezes. When I reinstalled the app and assigned my phone a new Bluetooth registration for my camera to connect to, my camera still tries to connect to the old one despite it no longer existing on the camera. Idk how it’s doing that but it is. How can Fuji make such great cameras and completely fall on their face with an app that supposed to work with them? Less than 1.5 stars on 1400 reviews is not a good look. Do better, Fuji..

I got this app to use only the remote shutter functionality. I do not need to transfer photos to my smartphone or use live view or other features of this app. However, this app requires (demands) to have full access to “all photos” in iPhone Photos. This app simply will not let you proceed unless you grant full access to all photos, which is an idiotic demand to make if you A) do not intend to transfer photos at all and B) have sensitive photos in your iPhone camera roll (for example pictures of financial documents). I’m running the latest firmware on my camera and on my phone. The issue is simply that the app refuses to operate (you get a blank black screen ultimately) unless you grant full access to all photos on the iPhone. Totally unacceptable. I love my fujifilm camera but this camera app is ridiculous.

Don’t even try to download this app. It’s so terrible and buggy it’s unusable. I’m using it in 2020 and they haven’t fixed anything that these previous reviewers have had complaints about. Tried to transfer photos from my phone and the app only recognized the first 20 photos I shot on my brand new camera. Any photo past the first twenty wasn’t recognized and was deemed “”untransferrable”. I tried to do a single photo transfer and I got an error message for every photo but the first twenty I took. None of the settings are different for the other photos, I even took more photos minutes after the first twenty in the same shooting session but none of those register. The app also takes ages to load, randomly closes, and has a hard time connecting to the camera. Just terrible all around. Seriously disappointed fujifilm. My partner gave this camera to me for our anniversary to make my workflow a bit easier, and this has done nothing but make my life harder. Such a shame as the photos from the camera are beautiful. The fact that the wifi connectivity is used as a selling point should be considered fraud. Adding this review to the pile of burning corpses underneath it that fujifilm seemingly doesn’t care about at all. Hope the stench finally reaches someone at that godforsaken company.