Contact Practo Support

by Niddz11

Hi, so I was quite impressed with this app and used it for my kid as well as for myself. During this epidemic time we cannot afford to go outside and visit a doc, thankfully my kid’s doc and my 1st doc were great and knowledgeable, my doc R.V Bhavya Swetha diagnosed the problem right away and wrote some tests and on the same day my chat was closed, it still shows that I’ve 50 messages for further help but after communicating with customer service 3-4 times I’ve been finally told that Dr. Swetha has disabled the availability butyon and only docs have the control over it, practo can’t do anything from their end.
So my question is then who is taking the responsibility of her patients? And what about follow ups ? I’ve gone for the tests and spent my money but now there is no doc to read the test results and help me further with the issue.
After a heated conversation practo provided me a coupon to see another doc, well that doc looked uninterested, see didn’t even read my test reports and after pointing her out that where my results doesn’t seem good she said oh yeah I see that thing isn’t right and on constant poking she finally looked irritated and responded with a supplement name.
Looks like they lure you with good docs and then they give you a whole new mediocre doc.
Unfortunately I bought the practo plus and now waiting for my refund.
I don’t trust this app anymore and would never suggest anyone to use it. A big scam.

by Vaibhav51985

I booked an in-clinic appointment for a senior citizen. While on the way to the clinic, the Practo representative called saying appt needs to be rescheduled as Clinic has changed the timings. This is when my mom travelled for 1 hr and had reached the clinic. Once back home, the app didn’t allow to reschedule as it needs to be done 2 hrs prior the appt which we couldn’t as we got the call late from Practo. When we contacted the chat and call center, we were told to wait for 24-48 hrs to hear back from their back end team. I would suggest getting in-clinic appt directly from the clinics and not rely on Practo for that.

by Anushka Vaidya

I tried booking an appointment with a famous doctor with almost 5 star rating, I had appointment at 11:15, I was asked to wait for half an hour, then at 10:45 they asked me to wait for more 1 hour(this was a WhatsApp call from practo). In sometime, I just got a message that your consultation is cancelled, reason being in person appointment is needed, doctor didn’t even talk to me, how do they know what problem I have and if I need a video or in person consultation. Very unprofessional behavior. I feel cheated, my time and money won’t come back. Never trust these people.