Map My Customers Route Planner Reviews

by Jhmbr

This has been an excellent app for sales territory routing that I’ve used for over a year. However it has recently stopped working when starting a route. It freezes and never recovers (and therefore never creates the mapped route). Because of that, MapMyCustomersRoutePlanner has become almost useless for me. I have contacted customer service but have not received an answer when it will be repaired. Also, MMC will be upgrading MapMyCustomersRoutePlanner at a much higher monthly cost to the customer than they charged previously. When MapMyCustomersRoutePlanner is functioning, it currently meets all my needs...not sure why they have to rework it. But also don’t understand the much higher cost upcoming. May have to find another app to use.

by Russellazo

MapMyCustomersRoutePlanner could not find the address on all the locations that I mapped. There is no number to talk to somebody in customer service to troubleshoot. They will send you an email but that’s no help. Requested three times to cancel my account. Supposedly they canceled my account and gave me a credit for the last month but then the next month I was still being charged. Again asked them to cancel account waiting to see if I’m going to get charged again. You can create a map free on Google Maps and will do the same as this crappy service app.

by RBIDEZ

There are some issues that I run into while running routes that I’ve created. 1 is that MapMyCustomersRoutePlanner seems to close out and reset while I’m in an appointment. So when I’ve completed the appointment, and go to navigate to my next stop. All the customers have to reload, and sometimes it is slow depending on service. I just can’t understand why the route wouldn’t stay pulled up so I can just click on the next pin and go. Also, when I do click on the next pin, the navigation often doesn’t recognize where I’m currently located, and I have to manually enter to navigate from my location. My other complaint is that notes don’t seem to import from excel. It would be nice to have this while on the road.

by Screechy19

MMC has really helped me grow and organize my territory. It’s the first tool I’ve been able to use while actually in the field rather than having to log in my calls after a day of work. I gave four stars because there’s room for improvement, but whenever I’ve reached out to the MMC team they’ve always been incredibly helpful. They even encourage feedback to help improve the user’s experience. It truly is an asset to any sales professional!

by Mr Mancub

I’ve looked at many sales tools. I recently started a new job, which has me doing quite a bit traveling for the first time in my career. I needed a tool to help get me organized. This does the trick. There is a small learning curve, but after working with it for a few months, I really think it helps me to be more efficient. I highly recommend, especially for the price!

by Mdspoker

Previously I used Route 2 Go to plan my sales calls. It did the trick, however, this is like that on steroids.

Being able to see all my customers and potentials on the screen, build a route, integrate with Zoho and Salesforce, the heat signature where I can visually see how long it has been since I have called on a business is incredible.

I have tested other sales and route mapping apps and this one is the best.

by BP Lake

Map My Customers has allowed me to take efficiency to the next level. I am able to take “scattered information” from excel sheets and turn them into visible plots on a map of my territory. It allows you to be a more regular presence with your customers and prospects. Wherever you’re at you know who you’re close to and can go call on. The route function is handy too when you want to filter on a certain type of customer and find the quickest route to begin calling on them. MapMyCustomersRoutePlanner has taken away what used to be very time consuming, in regard to figuring out where all the clients and prospects were, and replaced it with quick information that is visible as soon as it is loaded. Hands down a must have for any traveling sales rep!

by CmendeZ061523

Map my customers has has helped with efficiency. I am now able to upload excel sheets with info such as location and names of my prospects and they show up on the map color coordinated. In addition I am able to write notes on each prospect or client really allowing me to stay organized. I highly recommend MapMyCustomersRoutePlanner specially if you’re like me and need to be organized.

by Asdfg There

Awesome App. Superior Customer Service and Very easy to use. If I didn't use MapMyCustomersRoutePlanner I would be lost in the field without it managing 400 customers in my territory. Simple reminders, easy to add notes and checkins and all I need. I do not use CRM because its overkill for my needs. MapMyCustomersRoutePlanner does everything I need it to do and I refer everyone who is in my field to try it.

by New User1593

MapMyCustomersRoutePlanner makes it easy to import a mass customer list and then prioritize those customers using different colored pins. All the functions involved in MapMyCustomersRoutePlanner truly help the speed and function of day to day activities. Using routes and setting up various customers within the route and optimizing it really saves tremendous amounts of time. The color scheme of the programs makes it even more attractive to use and navigate. Keeping on top of customers, sales and services using MapMyCustomersRoutePlanner . The customer support is great too! I can usually use the chat feature and get a response within minutes. Great product and highly recommended.

by Cdpeacock

I am beyond impressed by this application and what it’s allowed me to do. Not only has it helped with my work load, but the customer service is second to none! I had 1,000 leads in a spreadsheet that I had somebody from the company put in FOR ME. She called to make sure I was pleased with MapMyCustomersRoutePlanner and helped me get things started. So happy to have MapMyCustomersRoutePlanner in my life. It’s life changing!

by AmberShea87

Map my customers has helped me get organized and allowed me to really dig in to my territory. With over 200 customers in a multiple state territory, map my customers, allows me to make sure every drive is a productive use of my time. Daily/weekly/monthly planning has become so much easier and more manageable. I recommend this to anyone with a sales territory.

by Sean120907

MapMyCustomersRoutePlanner is very helpful for maximizing the amount of clients I can visit everyday. Anytime I have an issue or simply can’t figure something out I send an email to support and get a response within minutes from an actual person instead of bots. I recommend MapMyCustomersRoutePlanner for anyone that wants to make the job easier.

by Megmooney

I use this every single day! I cover multiple states and this keeps me sane! The ability to email or call my customer right from MapMyCustomersRoutePlanner is incredible. To be able to check in with notes and logs keeps me on top of each account. Reminders link to your calendar and the driving and route option saves me so much time on every trip.

by You Got This One!!

I started using MMC a couples months ago when I first took my sales position, and I am so glad I did!! MMC is the best tool specifically designed for sales rep to organize their data. Not only can I store all my info on MapMyCustomersRoutePlanner but it also designs routes for me to go and will inform me of near by facilities in the area I am in. It’s easy to navigate and has many different features. MMC has made my job a lot easier!

by WyMo_EsK

MapMyCustomersRoutePlanner is very convenient for someone who works out on the field.
The fact it’s linked to google maps helps tremendously. This is a well organized platform. I had one issue that is very common with apps where glitches were occurring, the team immediately addressed the issue and it’s never happened since.
Thank you map my customers for making my job THAT much easier.

by Bjagold

We started using MapMyCustomersRoutePlanner , as a company, a little over 2 years ago. It has been a great tool. I can quickly find current and new customer where ever I am.

If I have an appointment that falls through... no problem, I just pull up MapMyCustomersRoutePlanner , look to see who is near by and boom! This should be in the tool pouch of any serious sales person. I have been doing business to business sales since February 2011. This is BY FAR the best sales tool I have.

by Dougie Fresh Maker

Map my customer has allowed me to efficiently travel my territory at ease. Since I started using MapMyCustomersRoutePlanner I have not forgot to stop by any of my accounts allowing me to turn my territory more efficiently saving me lots of money. If you are in the fence about using map my customer, let me convince you to give it a try and once you get your clients set up in the system and use it you will be glad you did. MapMyCustomersRoutePlanner literally saves me hours per month on planning out who I’m going to see and where I’m going to go. I just get in my car on Monday mornings and go.

by JP RPW 2018

Map my customers has been great for my company’s representatives in the field. They were previously using two different programs to accomplish everything MMC does. We have been using MapMyCustomersRoutePlanner for about 4 months and like many of the features such as auto check-in, routing, checkin notes, and custom fields. Their app is easy to use and works well. You can break down mapped customers into many different groups and sub groups. The desktop version is a little bit more clunky, but I’m told they are doing a complete overhaul on that soon. I’d recommend this product to traveling representatives.

by BHarrison17

Overall I find MMC to be very easy to use, with a great return. I have not explored all of the features yet, (such as creating campaigns), however based on my experience already I know it will be simple.

One of my favourite things of the software is the responsiveness of the chat help. I have used more expensive programs in the past, yet this seems to be easier to get a hold of for me. Would recommend!!

The only downside one might run into is that it does not give you step by step directions to fully print out. It is to be used in conjunction with Google maps/WAZE/ etc. I don’t care about that feature, but someone might

by Aaron From Anaheim

I started using MMC in November of 2017. Using it was simple and straight forward. Then it was upgraded in summer of 2018 and now it’s trying to do too much. All of my specific color-coded customer pins were not recognized by the new version. All new customer information of edits would NOT be saved until I changed the pin color to an “approved” color. Notified customer service multiple times and provided screenshots of error messages, nothing resolved. Nothing has changed. The original version of displaying multiple customer notes was easier to read. I can’t “check-in” without a note anymore with the updated version. It still works just fine, it’s just too complicated compared to how it used to be.

by Brolette

Overall I find MMC to be very easy to use, with a great return. I have not explored all of the features yet, (such as creating campaigns), however based on my experience already I know it will be simple.

One of my favourite things of the software is the responsiveness of the chat help. I have used more expensive programs in the past, yet this seems to be easier to get a hold of for me. Would recommend!!

The only downside one might run into is that it does not give you step by step directions to fully print out. It is to be used in conjunction with Google maps/WAZE/ etc. I don’t care about that feature, but someone might

by Salesman16709

The Map My Customers app I found after looking for something like this for over a year. I find it easy to get started, and quick to get to the things I want like lead gen, routing, and geospatial filtering.

Great for hunters and farmers of business. I would highly recommend you try it. Support team is very responsive and quick as well.