Contact Map My Customers Route Planner Support

This has been an excellent app for sales territory routing that I’ve used for over a year. However it has recently stopped working when starting a route. It freezes and never recovers (and therefore never creates the mapped route). Because of that, the app has become almost useless for me. I have contacted customer service but have not received an answer when it will be repaired. Also, MMC will be upgrading the app at a much higher monthly cost to the customer than they charged previously. When the app is functioning, it currently meets all my needs...not sure why they have to rework it. But also don’t understand the much higher cost upcoming. May have to find another app to use.

The app could not find the address on all the locations that I mapped. There is no number to talk to somebody in customer service to troubleshoot. They will send you an email but that’s no help. Requested three times to cancel my account. Supposedly they canceled my account and gave me a credit for the last month but then the next month I was still being charged. Again asked them to cancel account waiting to see if I’m going to get charged again. You can create a map free on Google Maps and will do the same as this crappy service app.

There are some issues that I run into while running routes that I’ve created. 1 is that the app seems to close out and reset while I’m in an appointment. So when I’ve completed the appointment, and go to navigate to my next stop. All the customers have to reload, and sometimes it is slow depending on service. I just can’t understand why the route wouldn’t stay pulled up so I can just click on the next pin and go. Also, when I do click on the next pin, the navigation often doesn’t recognize where I’m currently located, and I have to manually enter to navigate from my location. My other complaint is that notes don’t seem to import from excel. It would be nice to have this while on the road.