Map My Customers Route Planner app not working? crashes or has problems?

Map My Customers Route Planner Status

Published by Map My Customers, Inc. on 2023-11-22

Field sales reps, meet your co-pilot. Everything you need to know about your
customers in your pocket.

I have a problem with Map My Customers Route Planner

Are you having issues? Select the issue you are having below and provide feedback to Map My Customers Route Planner.

User reports:
No current problems

User reports 0

problems reported in the last 24 hours

24 hour clock

Most reported problems

Reported Issues: 0 Comments

No reports yet! Be the first to report an issue.

Common dislikes about Map My Customers Route Planner app

- Recently stopped working when starting a route, making the app almost useless

- No answer from customer service on when it will be repaired

- Upgrading the app at a much higher monthly cost to the customer than previously charged

- App could not find the address on all locations mapped

- No phone number for customer service troubleshooting

- Canceling account process is not smooth and may result in being charged again

Have a Problem with Map My Customers Route Planner? Report Issue

Common Map My Customers Route Planner Problems & Solutions. Troubleshooting Guide

Complete guide to troubleshoot Map My Customers Route Planner app on iOS and Android devices. Solve all Map My Customers Route Planner app problems, errors, connection issues, installation problems and crashes.

Table of Contents:

Map My Customers Route Planner iPhone Issues and Solutions

Map My Customers Route Planner iOS app crashes, not working, errors
Map My Customers Route Planner iOS app network issues
Map My Customers Route Planner on iOS has black/white screen

Map My Customers Route Planner Android App Issues and Solutions

Map My Customers Route Planner has errors/crashing/not working
Map My Customers Route Planner server network connectivity issues
Map My Customers Route Planner has black screen

Map My Customers Route Planner iPhone Issues and Solutions

Here are some helpful workarounds that should work whenever Map My Customers Route Planner app keeps crashing or doesn't work as expected on your iPhone 14, 13,12,10,8,7,6, SE,XS,XR.

How to fix Map My Customers Route Planner app crashes or not working on Iphone (iOS):

Close and restart the Map My Customers Route Planner app on iPhone
Update Map My Customers Route Planner app to the Latest Version for iOS
Uninstall and reinstall Map My Customers Route Planner iPhone app
Update your iPhone to the latest iOS version

Fix Map My Customers Route Planner on iPhone unable to connect to server/internet connection issues::

To resolve Map My Customers Route Planner network issues, Reset phone network settings:
1. On iphone, Goto "Settings" » "General" » "Reset" » "Reset Network Settings".
2. Enter your device passcode. Then confirm "Reset Network Settings".

Turn off your VPN:
1. Goto "Settings" » "General" » "VPN".

Fix Map My Customers Route Planner black/white screen (blank screen) on iPhone:

Follow the Map My Customers Route Planner iOS app troubleshooting guide Here →

Map My Customers Route Planner Android App Issues and Solutions

Fix Map My Customers Route Planner not working on Android, crashes, errors or is unresponsive:

Follow these steps to resolve intermittent Map My Customers Route Planner app issues:

Force Stop the Map My Customers Route Planner App
1. On android, goto "Settings" » click Map My Customers Route Planner app. » click "Force Stop".

Update Map My Customers Route Planner to the latest version on PlayStore

Clear Map My Customers Route Planner App Cache and Data:
1. On your device, goto "Settings" » click "Apps" » select "Map My Customers Route Planner app" » click "Storage" » click "Clear Data" option. This Clears both data and cache.
2. Relaunch Map My Customers Route Planner.

Fix Map My Customers Route Planner unable to contact server/ Map My Customers Route Planner internet connection errors on Android:

This issue is usually caused by your network. Here is how to fix:

On android, goto "Settings" » "Apps" or "Manage Apps" tab.
Click Map My Customers Route Planner » "Force Stop".
Next, goto "Storage" » "Clear Data".
Again, got Map My Customers Route Planner » "Mobile Data" » "Allow Background Data Usage".
Go back to "Settings" » "Connections" » "Mobile Network" » "Network Mode".
Now, put your network on 4G e.g. LTE/3G/2G (auto connect)
Relaunch Map My Customers Route Planner on android.

Solve Map My Customers Route Planner black/white screens issue on Android:

Follow the Map My Customers Route Planner android app crash troubleshooting guide Here →

Contact Support

Some issues cannot be easily resolved through online tutorials or self help. So we made it easy to get in contact with the support team at Map My Customers, Inc., developers of Map My Customers Route Planner.

100% Contact Match

Developer: Map My Customers

E-Mail: [email protected]

Website: Visit Map My Customers Route Planner Website

About this app

Helps me get where I need to be efficiently and on top of it all I can document my travels and update my account profile to reflect comments or dialogues we had in customer meetings. I especially loved the color coded pins and being able to add call/ visit notes. Spend less time behind the wheel and more time in front of customers. Being on the road you can get a bit scatter brained, but MMC changes all that. Everything you need to know about your customers in your pocket. I love MMC and would recommend to anyone working in sales. MMC helped me keep everything in front of me. Note: Bring your charging cable! I took over a new territory with 6 accounts. I live by MapMyCustomersRoutePlanner. Continued use of GPS running in the background can dramatically decrease battery life.