Pay, extend, and manage your parking session with Boston's official parking app.
It’s easy! PAY ON THE GO Pay quickly and securely with your smartphone. -
Time's precious, stop wasting it feeding a meter. - Forget refilling the meter
in the rain or braving the cold. NO PRICE SURPRISES...
Needs better instructions
Was visiting Boston from NC. Upon parking I downloaded the app, and entered plate #, parking zone, etc., and paid. I entered my plate number as it is on my plate, with a dash. Very convenient and easy to use. To my dismay, I came back to $40 ticket. I parked elsewhere later that evening, and another $40 ticket! I parked the next day, and luckily did not get a ticket, but apparently just got lucky that no parking enforcement came by that day. I called to dispute the tickets upon returning home and was told I shouldn’t have entered the dash. Seems like it should have been an instant dismissal for such a simple “error”, but it had to be reviewed. A week or so later, I received a letter regarding each violation. One was dismissed and one wasn’t!! I called again and was told they will only dismiss one mistake (which isn’t really a mistake as there is a dash in my plate #). What time consuming nonsense for all involved just for including the dash in my plate number! App developers, unless you are trying to take advantage of unsuspecting out-of-towners, please provide instructions in the app to not include spacers or dashes, or whatever else will cause a problem.
Convenient app but could use some usability upgrades
I use this app frequently because I live in back bay and can’t always find resident parking. It’s convenient and great because I want all quarters to do my laundry ;) I like the recent history, I like the reminder. A couple recommendations from an avid user to make this app better: 1. A map so you can remember where you parked / see which zone to use if you parked overnight and and want to pay to park in the morning but don’t want to leave bed quite yet (my zone starts at 8am and one Saturday’s I like to read in bed with coffee in the morning). 2. It takes a lot of clicks. Login. Zone entry. Car selection. Payment type. Payment method. Confirmation. I use this for my main car 99% of the time, have always paid with the same card. I wish it defaulted to my main car, my usual payment method and type, left the zone free to enter, and confirmed there, rather than asking each time if I want to pay using credit/debit or parking card, then asking which card, then needing to confirm I actually want to pay. I defaulted to auto login which helped, but I want one or two clicks please. I’ve forgotten to confirm a couple times and been lucky, but I know that won’t always be the case! 3. I wish the recent history allowed for 4 or 5 recent zones. I park on my block and get them confused sometimes and have to go back into my email to figure out which zone is which street and which side of the street in the morning. Thanks!
Good but one major flaw
I have been using this app nearly daily since I got it, and by and large it's pretty great. I have yet to have any functionality issues, which is pretty impressive. The one issue I have is worthy of my two-star ding, and it is this: the ten-minutes warning is a rather loud and realistic sounding car horn. If you *use* your phone for, oh, say, anything at all that requires the speakers, it will be loud enough to make you jump out of your skin. If you're in your car already and using the phone through your cars soeakers, it's downright dangerous! You can turn the reminder off completely, but it uses the system volume, and you cannot make the sound anything other than the device on your car designed to warn others of danger. Idiotic! Since my complaints about this have gone unnoticed apparently for months, and I've grown to despise the app despite the fact that it would be five star material without this unforgivable flaw, I have downgraded my rating from three to one star.
I found the ap easy to use and reasonably logical once set up. You can enter multiple cars and multiple payment methods. It sure beats rummaging for change or worse using those machines that dispense tickets that you put in the car window. Quick, easy, flexible, no standing around in the rain or snow trying to get an often broken machine to dispense a ticket. I love it. U should too.
Careful of tickets
I got a parking ticket, clearly given to another car, after I left the parking space when using this app. The only way I found out about it was I got a mailed notice. The time in the ticket was 5 Min after my paid window, but after I physically left the spot, which I’m 100% sure of because I had to be at work by the time the ticket was given. I didn’t bother disputing because I don’t have free time to go to parking ticket hearings, but I will never use this app again because I realized what a potential scam it is. There is no easy way to prove you weren’t there any more because the meter maids have access to your plate information regardless of your physical presence.
By far one of the more annoying apps I downloaded so most meters in Boston need to be paid by 8 am during the week, and this app literally just kept staying on the loading screen for finalizing the purchase for the meter and then would just cut off and not go through did that about 5 times to final realize it wasn’t going to work so I still had to go down 5 floors down to go to pay meter manually to find out I still got a ticket in mean time trying to get the app to work and you can’t pay the meter until 8 so thanks Boston Parking for getting me a Ticket ohhh And payment went through after I got the ticket and went down to the car
A visitor who will never be coming back to Boston!
I used this app to park my car and I didn’t get one but TWO parking tickets! I had no idea what I was doing wrong as I never let my time expire. It turns out, a local told me that you aren’t allowed to park at the same meter twice in a row, nor in the same block twice in a row! How would someone from out of town know that? And this app happily took my money even though I was renewing it a second time. Why would the app let you renew your time on the same meter if that isn’t allowed!! I’ve never heard of such a thing. I’m going to be disputing these two $40 parking tickets and never coming back to Boston again!
No support for overcharges
Passport offers zero support for customers who are accidentally charged twice because of a glitch in the app. There’s no phone support, just phone numbers that connect you to app support (but won’t discuss charges with you) or the local parking office who only deal with tickets and towing. There is a text for help feature that just tells you to call for help and connects you once again to a useless phone number. Emails to the support email address are not answered. I am still trying to figure out how to get a refund for a double charge. Why does the City of Boston recommend an app where there is no support for charges?
Wish i could give it 1/2 a star
First time using the app i got a ticket. While going through the FAQ section i though and found the link to contesting a parking ticket. Guess what the link is broken. So next option in the app call an attendant: sends you to the city of Boston phone line and no live person on the other end and no selection to dispute a ticket that occurred using this app as a payment method. Do i really have to take time off of work to go to Boston and dispute this ticket in person??? This app seems seriously broken. Update: The developer contacted me via email shortly afterwards and let me know the link was fixed. Also i managed to use the link to contact the parking authority contest the ticket and have it voided. I’m impressed with the quick action and resolution.
Sign up was easy. Paying for parking is straight forward using a Credit or Debit Card (Visa/MC only). Prepaying is possible but NOT a requirement. They do charge a small convenience fee (just paid 15 cents). Unless the meter maid now causes trouble, this is great. No more fumbling around at the machine with cold hands and the going back to the car to stick the receipt to the window.
Everything is great
But.. if it could add time rather than start a whole new, it probably has something to do with the two hour limit, just in convientoh paid for 10 minutes on top of my original two hours. Not a big deal only one dollar but maybe the people who write the programming could override that portion of the law? But no big deal if you can't, just going to be slightly over paying!
Great but big flaw lately
Last few months app claims you can’t extend even when you have more time to do so or it would violate zone laws in place. I’ve had to fight tickets due to this “bug.” Even city’s BTD workers acknowledge it’s not accurate. Wouldn’t be surprise if it’s done intentionally as a way for the city to get extra funds through ticketing. The app is incorrect and needs to be addressed. If done intentionally it’s morally wrong.
Can’t open app
Have been using this app for over two years now and have had no issues! There must have been a recent update as when I tried to use it yesterday I couldn’t open it and kept getting a message stating “no internet connection “. This is the first time I have ever seen this!! Of course I did not have any quarters with me and got a $25 ticket after being parked for only 10 minutes! I am really upset about this and would not recommend this app especially since I can’t open it!!
Great parking app
Very user friendly. Have been using this for 2 years and never had an issue. Simple, intuitive and does what apps should do: makes your life easier. No more scrambling for quarters or running out from an appointment to add money to the meter, because the app even sends you a reminder when your time is nearing expiration.
This app is very comprehensive and intuitive. I love the fact that it provides me with a timer so that I can make sure that I do not get a ticket. I don't usually find that I have issues with the app it is pretty functional. I would love though if it had a directory of all of the zones. Other than that this app is great.
No. ParkBoston – Boston Parking does not seem very safe to us. This is based on our NLP (Natural language processing) analysis of over 3,208 User Reviews sourced from the Appstore and the appstore cumulative rating of 4.8/5 . Justuseapp Safety Score for ParkBoston – Boston Parking Is 16.8/100.
No. ParkBoston – Boston Parking does not seem legit based on our analysis. This conclusion was arrived at by running over 3,208 ParkBoston – Boston Parking User Reviews through our NLP machine learning process to determine if users believe the app is legitimate or not. Based on this, Justuseapp Legitimacy Score for ParkBoston – Boston Parking Is 16.8/100.
ParkBoston – Boston Parking works most of the time. If it is not working for you, we recommend you excersise some patience and retry later or Contact Support.
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