Contact Adobe Digital Editions Support

I’m disappointed in ADE. I had no problem loading in DRM ePub and reading them. However, I find ADE very lacking in features. Features like word definitions, phrase translation, underlining and highlighting in various colors, ability to google and hotlink to places, people and art described in ebooks. I was a big fan and user for many years of Neosoar another DRM e reader. Unfortunately, they seem to be recently out business. It took a while for Neosoar to get to a point of near perfection with these features I’ve listed above. But the absolute best was your annotations were linked to Dropbox. So, any additions or notations or hotlinks would be saved in Dropbox. If you changed or upgraded your e reader you would upload the DRM e book and sync with Dropbox and all your annotations would appear. You would not lose any annotations. Neosoar is a great loss to those of us need an e reader that is fully connected to power of the internet. It is unfortunate that ADE does not measure up. In the future it could if Adobe puts in the effort.

I have recently needed to download this app since an ebook was only available through Adobe’s DRM. So far the MacOS version is serviceable—not the best navigation but you can get around. The iOS version is unusable. It crashes during searches, pages are missing or unreadable (don’t know if this is a scanning issue, but why then does it work on the macOS version?), and navigation is neglible. Many many people read ePubs on a tablet like the iPad, so it boggles my mind that a company like Adobe wouldn’t put some effort into this product. I imagine with Amazon’s Kindle and Apple’s iBooks taking a lot of the market share, perhaps there is not enough market left to tempt them. But I suspect that there are plenty of authors/publishers who would like to skip the massive fees that both companies impose, so there is a real Power-to-the-Author-People market that can develop here if they play their cards right.

I travel a lot and only have an I pad for a computer, it works fine with almost everything but whenever I need adobe for something it is a mess. I have the most recent I pad and it is just as powerful as a computer but for some reason adobe removes basic functions of applications in the I pad IOS. I have been trying to trouble shoot so I can authorize my e-reader with adobe using my i pad so I can download library epubs, there is no way I can trouble shoot this and now I need to hunt down someone who will let me run ADE to download simple library books, this is ridiculous and furthering my disgust with adobe products. Adobe do better and stop limiting I pad IOS, this has been an issue for years now and honestly I am beyond fed up, there is no reason with the power of current I pads to limit them like this, they function essentially as computer.