Contact IDW Digital Comics Ex Support

by Sbmluver

[Context: The dedicated MLP Comics app has been discontinued. Users are forced to migrate to this conglomerate app with multiple series from IDW. It appears the makers of the old app did not work on this one]
My 50 or so MLP comics are no longer sorted into folders/sub-series.🤦‍♂️ The books are not even chronological or sorted in any obvious way.
It’s absurd that a persistent internet connection is required, where in the old app you could download for offline reading.
Actual page turning is super janky and doesn’t support landscape orientation on iPad Pro. The UI just looks pretty bad on the large iPad Pro btw.
(Why is there even an option to delete your entire account & all history of purchases right there in the sidebar? Some kid is going to hit that accidentally).
Furthermore, I did not ask for junk from your other IP’s/series to be added in to my library(Star Trek, Sonic the Hedgehog). I’m only interested in My Little Pony. Thanks.
If the page turning mechanics don’t get better, I will re-purchase my full collection directly from the publishers website as EPUB files- and load them into Apple Books. I have already done this for a few.
Don’t know why the official app doesn’t offer EPUB. I can also load EPUB’s on to my eReader. I don’t mind the loss of color.

by Luke Gibbs

The pages in the books that I read have a hard time loading, I have a difficult time just trying to touch the help button for hopefully a better reading experience, but unfortunately, it’s just instructions on how to navigate through pages and zoom in and out. The pages should all be instantly loaded up and ready to read, but IDW just decided to make it a chore just to read one book. That is just sad and pathetic. If it weren’t for the fact that all the comic books apps like TMNT, Transformers, and Star Trek found their new home, or as I call it their new Alcatraz, I wouldn’t come to this app. The fact is if you can’t make the IDW app good, then you shouldn’t be messing with the comic book reading experience.

by IcEmAN223

The reader is absolute garbage. There’s two views, all the way out to full page or halfway zoomed onto the page. Give us a variable zoom, so that the whole thing can fit on the screen and I can actually read it. Also impossible to find what I’m looking for through my purchases. Come on, I know that this app was a desperate last minute thing but holy is it not good. I can’t even turn the page on landscape mode without half the page being up above my screen.