Contact My Scans PRO pdf scanner app Support

by WhatIsGoingOnPeople

I’m having the very same problem as the original author of this complaint! After getting hooked on this APP, it no longer works. “What’s going on, people? For a couple of years I’ve used this app without any problems. I have MyScans Pro! It has been awesome, saving me countless headaches! Then a couple of weeks ago, it quit loading. It will not load on my iPhone, and it will not load on my iPad Pro. I have access to my documents in the Cloud, accessible through the developer’s website for this app, but the app itself has become totally useless. Deleting and re-downloading does not help. And, yes, I automatically update all apps and os/ios software. Help!”

by Violita7

This was an awesome app and purchased it sometime ago...I bought a new phone and I had to the “Restore Purchase”, so I selected the button and it just spins. If I could give zero stars, I would. Stick with Genius Scan if you ever plan on upgrading your phone in your lifetime. I was told to download the version that I previously downloaded 🤯 so that means when you buy this app, it won’t be updated from the one you purchased! I erased and redownloaded this app and nothing. Waste of time and money.

by Owndao

I’m trying to assemble a long series of images into a multi page pdf document. Nothing fancy. In half an hour I’ve gotten 5 images done because the app crashes every other image.
In the little amount of time I’ve used it I’ve noticed a couple of other irritating things.
First, when I bring an image in from storage the app tries to guess at what I want to outline as my document. It always chooses the lower third or so of the image but fortunately there is a button for selecting the entire image. It would be nice if it allowed you to select a range of the criteria it uses to determine the automatic boundary sensitivity as well as whether it does a select all or automatic selection.
Secondly, the image editing and correction tools are far inferior to the ones Apple includes in the Photos app. To me, the idea is to build upon the capabilities that come free in an Apple feature or app not to go backwards in capability.
At this point I’m hoping the developers both have done a better job with the app in areas I haven’t tried yet and intend to do their job that we paid a chunk of change for and not sit back and count the profits for only barely keeping the aging app running.