I’m having the very same problem as the original author of this complaint! After getting hooked on MyScansPROpdfscannerapp, it no longer works. “What’s going on, people? For a couple of years I’ve used MyScansPROpdfscannerapp without any problems. I have MyScans Pro! It has been awesome, saving me countless headaches! Then a couple of weeks ago, it quit loading. It will not load on my iPhone, and it will not load on my iPad Pro. I have access to my documents in the Cloud, accessible through the developer’s website for MyScansPROpdfscannerapp, but MyScansPROpdfscannerapp itself has become totally useless. Deleting and re-downloading does not help. And, yes, I automatically update all apps and os/ios software. Help!”