Contact DJI GO Support

by Viva La MAB

The biggest problem with DJI is that their software makes it incredibly difficult to use their products. You have pretty much have bought a fancy brick, unless you sign in, and agree to their terms and update, their software and firmware, pair the devices again, and the calibrate, every time you try to use your device and now oh no! your battery is dying already, never mind the fact that you missed the magical shot you had just gotten an opportunity to take 15 minutes ago when you grabbed your gear! Also of not is the fact that the majority of these tasks require a signal, so if you’ve got a dedicated device as a monitor or camera (like an old iPhone) that doesn’t have cellular connection, or you’re out in the woods, on location, or just somewhere without a WiFi connection capability, you’re equipment is dead weight.

I’m not really exaggerating, their software is such a hassle to use that it goes beyond frustrating and hinders your ability to actually use their devices. Whether it be the Osmo series, the drones, the ronins, you end up with the same experience, you’re spending more time trying to set it up every time you want to use it than you will actually using it.

by DJ Keens

The app is a chore to use. The only interaction with the Mobile 2 is the camera and their store page. The problem is that I’m looking for a firmware update but there’s nothing to indicate if there’s a new one or not. The gimbal already has issues connecting with my phone so I don’t rely on apps to “let me know”. No thanks I’d rather have an option to check for an update or at least show that my firmware is up to date when I check it. Of course to check the firmware version I have to actually be in camera mode where the gimbal is moving while I try to manipulate the mess on the screen. There’s no option to stop the gimbal without turning it off which if it’s off, it’s not connected and the app doesn’t give any options in that case. Also what’s up with a separate app for the models. Why is there a version for one half of your catalog and a different one for the other half? Put it all in one app and allow customers to use the newer app cause we all know you aren’t doing anything with this one anymore. It says there’s updates but it’s largely the same mess it was when I first got it.

by ROCK3NROLLA

Dji makes it too difficult to update firmware on these drones and controllers. I went to fly my drone the other day and it said a firmware upgrade needed to be installed on my drone and controller. I had to use this app to update the firmware on my controller. After I clicked update it downloaded the firmware without any issues. Then it began to install it. It was stuck at 0% for about 8 mins and then suddenly said firmware update was complete. After I updated my drone using a sd card and went to turn on my controller and drone to start flying, my controller would not turn on. No lights, no sounds, nothing. I tried plugging into charger, and still no lights. Now I can’t fly because this firmware bricked my controller. It said it was successfully installed, but now my drone does not communicate with the remote. I am unable to get the “camera view” button to show to try to install the firmware again. All it has is a button that says “how to connect”. The firmware update process has too many bugs and it ruins your drone. My drone and controller were perfectly fine until this last update. Now it’s a expensive paper weight.