Contact Hover Support

by Brandon9362

This used to be a decent app many moons ago. Over time it has become quite disgraceful! Lately it’s actually had the nerve to start giving me these notifications when I put the hover in process that say we haven’t finished uploading your photos. Please keep the app open to complete your job. So what I am hearing is they want me to keep this app open the entire couple of hours while it process and not to even lock my iPad for a second during that time. Pretty sad, I think the most embarrassing and shameful part is when I went to open my hovers I got on some roofs and all kinds of pictures for I open the hover and every one of those pictures just vanished into thin air. Want to hear something even better? Don’t even think about using any of your photos from your camera roll to hopefully go and upload into there like you could simply with any other app. It won’t let you UPLOAD PICTURES FROM YOUR CAMERA ROLL into the hover. If you guys have ever heard of a website called roof.r I would definitely start using it and then using the google photos app to go along with it that way you won’t have any buffoons making your jobs harder than it has to be!

by Ajrinam

This app may be fine for single family homes on 1/4 acre or more zoning in the suburbs, but it doesn’t work well in neighborhoods where homes are clustered close by each other. I had to stand in the middle of the street with traffic going in both directions to snap a picture of the front of my house, and had to trespass on my neighbor’s yard (climbing over a fence) to get a photo of the rear. No way was I gonna put on a pair of coveralls and climb down into the crawlspace to snap a picture of the sump pump and HVAC unit. And I couldn’t follow the app’s instructions for taking a video without stepping into my next door neighbor’s shrubbery. Bottom line is this is a great way for the insurance company to make the homeowner do the work that otherwise it would have to pay a third-party inspector to do - although it may save time for those who don’t mind the hassle and have plenty of room around their property.

by Auday B.

I downloaded this app based on my insurance provider request. It’s garbage.
This app may work for new builds but it’s useless for urban areas with mature trees around the house and/or close proximity to neighboring houses. The examples in the app are simply unrealistic, no trees and no nearby buildings making it easy to take clean side and corner shots from a distance.
I submitted the first set of photos and they said the model failed, no clear corner photos, which I understand since I have mature trees around the house. But I spent a lot of time taking detailed measurements on every side of the house, every width, depth, height, all clearly marked on photos via the measuring app. The model failed again… no good corner shots. But I gave them detailed measurements!!! If they have any questions they could’ve emailed me but they didn’t even try. I wasted my time.