VSP Vision Care On the Go Reviews

by Loonabeats

I really only use it to see my member card but it is constantly signing me out then not letting me log back in even though the login is correct. Its annoying to use and doesn't offer anything special. It’s easier to just go to the website and login each time than deal with VSPVisionCareOntheGo .

by Deeceefar2

VSPVisionCareOntheGo is just a wrapper around the mobile web page, but does not handle login session correctly or links. It should just expose a safari view in VSPVisionCareOntheGo and handle login session (both pretty easy to do) or the experience is literally worse than the mobile website. Which means users are better off if this doesn’t exist at all.

by Needs Contacts

Would give zero stars if I could. It takes me directly to the login page and won’t even let me log in! I just reset my password (which was also a terrible experience) so I know it’s correct and it just keeps sending me in a loop to the login page over and over and over again. Really terrible.

by Ketchup1d

Every time I try to sign in, I enter my login info (which I know is correct because I just created the account), it says “the page you are attempting to load is no longer available”, then boots me back to the login page. VSPVisionCareOntheGo is literally useless since you cant even get into it.

by Michael (609) 462-4083

I have been trying to find versus book an appointment or any kind of appointment service on VSPVisionCareOntheGo . I cannot find any location and everything else respectful process book club appointment. This is not even an app cover, and a website page so they took the website and disguise it as an app an app that got five update in nine years🙃🙃🙃🙃

by Tmaqbool

They just use their app and website to install cookies on your browser. Other than that VSPVisionCareOntheGo does nothing.
No proper UI navigations and VSPVisionCareOntheGo just gets stuck at some pages when viewing more info.

I’ve no idea how’s VSPVisionCareOntheGo still in VSPVisionCareOntheGo Store.
Ah, maybe Apple uses the same insurance for Vision Pro then we are doomed 🤣

by Used To Love Glassdoor

Despite multiple pw changes, I still cannot get into app to see providers in my area. I’d say this is user error however I see multiple folks have the same issue. I wonder when vsp will fix or are they comfortable just getting paid for services and then not care about the businesses with whom they partner.

by Beemstep

Let’s make them all login every time they open VSPVisionCareOntheGo . Then when they get in we won’t let them make an appointment or give them an actual card to save in the wallet. If we did this right they might come to the store! I refuse to e ‘em go to a store the uses VSPVisionCareOntheGo. Complete waste of time and effort for the customer.

by Themistoclesjones

Such limited functionality on VSPVisionCareOntheGo, and it can’t be due to HIPAA either since all of the missing functionality is present on my Aetna app, which deals with even more sensitive HIPAA issues.

You can’t look at your statements through VSPVisionCareOntheGo . You can’t log in via faceid. If you switch apps while logging in and come back to it, the login screen times out. The UI is a mess.

by Annooyyyyyeeddddd

The navigation is horrible! If I click on a doctor to read more about them I have no way of returning to the previous page, I have to close out VSPVisionCareOntheGo and sign in and do the search all over again. It’s always lagging and giving error message when trying to find a doctor! And the cookie message keeps popping even though I picked my preference! Not to mention I a pop up to schedule with an office I had no interest in would not click off when I pressed the X a bunch of times! Literally had to close out VSPVisionCareOntheGo and log back in. Please update VSPVisionCareOntheGo it is NOT USER FRIENDLY!

by Former Clients

I have never worked with an app, so unreliable, so confusing, and never able to sign on without having to change my password every single time. When I asked renew a password, I never received an email. What kind of vision insurance company has this inept unprofessional type of app, I’m ready to call them and say I do not want to do business with them because I feel that they are a sketchy company because they cannot have a decent app.

by K0m4n1337

This “app” appears to be 90% just the VSP website.
As a rep there is a lot of functionality that would be expected from a real app that just isn’t there, like the ability to save a password or use biometrics like face or Touch ID. And forgot about being able to load a VSP membership card into apple wallet.
I’m surprised how far behind VSP is, this approach of taking VSPVisionCareOntheGo and pointing it to the website is something my primary health network was doing back in 2012. But I guess what do I expect from a company that is still using social security number and birthday to identify patients.

by Kema217

VSPVisionCareOntheGo is basically useless, first of all VSP ID card is basically your social. I downloaded app thinking it’ll let me add card to my apple wallet like the rest of my cards. VSPVisionCareOntheGo is so old fashioned it’s ridiculous. You constantly have to enter your info to log in, the point of an app is to utilize Face ID, if I constantly want to enter my info I’ll use the basic website since my password is automatically logged in. I log in on app with no problems, I just hate having to keep retyping my login info, so for that reason, I’ll be deleting this useless application!

by Airgreg2

Everyone is right - VSPVisionCareOntheGo is horrible. As of today’s date version 2.3 was updated a year ago. Apparently nobody is monitoring this to see what is wrong with VSPVisionCareOntheGo. I’ve been using it for a short while and I did notice that when I tried to look at my membership card, VSPVisionCareOntheGo failed and went back to my homepage. When I tried to email it to myself VSPVisionCareOntheGo showed that ever frustrating “death circle.” When you try to get in touch with app support there is no one to contact. I’m using an iPhone and for some reason it won’t save my password, so I have to put it in manually every single time. As I said, I’ve only been using VSPVisionCareOntheGo for a short time, and these are just a few of the problems I found, and for some reason I think I’m going to find many more problems. Obviously VSP doesn’t care about VSPVisionCareOntheGo at all or they would do something about it.

by Eddie Chacha

this is not an app. this “app” just uses the guts of Safari (sloppily) to open the VSP site. this means that:

- it will never remember your password
- it will never allow for FaceID
- VSP doesn’t have any ID cards, but even if they did, Wallet functionality wouldn’t be possible
- password managers won’t work, so get ready to copy and paste your password from those if you use them
- the pages will load like a browser, but there are no browser functions. the worst of both worlds!
- you get to experience the slightly less bad but still not great VSP site

I’m positive they only made this because the companies they contract their plans out to required them to have an app at some point.

This is an app in name only, but enough of an “app” for someone who doesn’t care to check a box off if they’re comparing VSP vs. EyeMed and other companies. But at least the other companies actually hired developers.

by Sword4nsics

No longer allows me to log in same as other reviews as far back as at least Jan 2022 so this has been ongoing for almost 10mos. Logging in works on a computer but not VSPVisionCareOntheGo . Keeps sending me back saying this page is no longer available.

by Mgrim906

I’m able to log in fine to their website but VSPVisionCareOntheGo keeps reloading the login screen whenever I try to use it. Kind of hard to use an app when you can’t get past the sign in screen. Would not recommend under any circumstances

by Josh.0223

VSPVisionCareOntheGo is worse than your browser since it won’t let you auto fill your password and you have to log in manually every time you close the web app, terrible, terrible web app!

VSP do something about it for your customers at the least.

by Dctgxuyndfbjitv

Unfortunately this is my vision insurance through my provider every time I try to login it asked me to verify and re-authorize, which never works and I’m perpetually locked out unless I call and they reset the password for me. Don’t even bother downloading VSPVisionCareOntheGo, and if you’re considering signing up for this insurance, don’t.

by Edward IIb

After installation, this crapware walks you through creating an account. Nothing off the wall, just the last 4 of your social, name, email address and date of birth. Then it informs me that what I entered does not match their records. I’m going to talk to my HR department tomorrow and see about canceling this vision “coverage” that is not usable. The word Fraud comes to mind.

by Pokemon Mama

I thought it would be great to be able to load my member card into my apple wallet for the receptionist when I have an appointment, but I can’t even get access to my member card via VSPVisionCareOntheGo as it keeps coming up with an error message after I’m fully logged in or it freezes or it logs me out. Please fix!!!

by NYCMark212

Repeatedly goes into a loop asking for extra verification by sending an email, but competing the email process does nothing and VSPVisionCareOntheGo starts the verification process all over from the beginning.

I am letting my VSP account lapse the next open enrollment. VSP is more trouble to try to deal with them than any value they provide.

by Mr Eddie B

Zero stars, not able to use password keeper, you can see the rebate form click on download mail in rebate but you can't print or save, feature to see what you would look like in glasses... App spins but never loads... I could go on and on but you get the just worthless app.

by Browncello82

VSPVisionCareOntheGo is almost entirely unusable. It constantly crashes, pages are extremely slow to load, and every time I attempt to use it I’m forced to login. VSPVisionCareOntheGo needs some serious work. I have to use the VSP website directly from my browser instead. Absolute garbage.

by Kuzcatlan

VSPVisionCareOntheGo was developed for the “lulz”. Had the same error others reported various months ago: I log in and see the message “the page no longer available” or something like that. Then I’m booted off back to login. I tried three times. Then, removed VSPVisionCareOntheGo from phone. App deserves ZERO stars.

by Angel Briana

App never works and will not let me sign in no matter what I do. Either gives an error message, says my sign in information is not valid (it is I even reset my password)

It also just reroutes to the login page constantly and never gets passed that screen.

by Mikan3000

It keeps saying the page I’m trying to access is no longer available. Even though I just made it. Starting to feel like I’ve been clammed…. Also can’t even see my insurance card when I go on the website… fix this already!

by Bramnet

I’m having the same experience where I get a “page expired” page when trying to log in. Speaking as someone who provides support for a health organization’s mobile app, it’s pretty bad form when your app won’t even let users log in.

by Hcrobg

VSPVisionCareOntheGo waste user’s time with single option browsing. Why isn’t there an “all” option or at least the ability to select multiple.

Lousy work just turning the website into an app and zero consideration for user experience.

by Noluckforthisiphoneuser1590

This is a neglected app that should be removed from App Store. There are no bug fixes on VSPVisionCareOntheGo history. Login does not work. If you manage to get logged in, app logs you back out. Can’t access member card. Of no use, just delete it or don’t download.

by Turk1818

Every time you want to login—you have to re-enter your account name and password (which is unlike EVERY other app that I use). The rest of VSPVisionCareOntheGo seems to work ok. It feels like one of the VP’s had a second cousin who wanted to be an app developer!

by Mercy Skye

I got an email from VSP saying my benefit statement was ready and to visit the link. Below that it says download VSPVisionCareOntheGo to check benefits. I figured statements would be in VSPVisionCareOntheGo like other apps I use. The statements were listed in VSPVisionCareOntheGo but suggests I go use a browser. What’s the point of VSPVisionCareOntheGo then? Waste of time.

by Deb Ayan

VSPVisionCareOntheGo is hard to long into, forces you to log in each time you open VSPVisionCareOntheGo . UserID and Password fields don’t get recognized by the IPhone as fields where it can auto fill saved credentials.

Use the website in a laptop. It’s slightly less of a hassle.

by ChristinaMT_1990

It lets you in when you figure it out. it took me a few minutes to realize that VSPVisionCareOntheGo automatically capitalizes the first character of your password when you start typing. I think that might be messing people up. Just a bad design

by Ana..lima

I was using VSPVisionCareOntheGo , and then a banner appeared, and I couldn’t close it down.
The close button (x) didn’t work, nor did clicking on other parts of the banner.
I had to restart VSPVisionCareOntheGo and do my search all over again

by SaintRaven

VSPVisionCareOntheGo is fine. For everyone having problems with your password, it capitalizes the first letter so just hit the arrow key on the bottom left. Logged in the first time with no problems.

by Priused

VSPVisionCareOntheGo works just fine. It appears to be a Web App with the same functionality as the VSP website. Convenient for finding doctors and retrieving coupons.