Contact FamilyAlbum Support

by Okay80

I hate apps that ask you to give them a review until you do. Nothing special about this app. I’m happy to be able to view pictures of my nephew but I don’t need this app to do that. Cut out the middle man. Nothing special about this app. Just reminds me of MySpace 15 years ago. Only difference is Tom is not my friend. I think a 10 year old can come up with a better app. This app makes me hate my life. I hate this app so much I might smash my phone with a hammer. Stuff the shards of glass in my underpants and walk a county mile! I wouldn’t be surprised if Trump created this app. Look what I did, I took someone’s idea from long ago and failed at copying it. It’s gone a be a UGE! Really I don’t hate this app...I just think it’s stupid and if people buy things off it they are dumb! I wonder if someone will read this whole review? If you do, I’ve had a long week and can’t fall asleep. I’ve been awake for about 30 hours now. The only good thing about this app is that I can write this long review, that is it. Other then that I’d like to kick senior management in the head like Walker Texas Ranger.

by ShellME7

There are a lot of great things about this app (it auto sorts the photos in a timeline; shows the kids age, allows for comments, creates a private way to share with family, and it’s free!), but there is also room for improvement. I used LifeCake (now BackThen) for years until they decided to change their name so they could start charging $5/month to use it which I personally think is excessive. When I decided to switch to avoid the cost, Family Album checked a lot of the boxes as to what I was looking for, however once I got into using it, there were features of LifeCake that I assumed this would have but it doesn’t. The two biggest to my family and me were (1) the ability to add captions to the photos, and (2) the ability for people to add “likes”. The captions gave family members more insight into what was going on and I wrote the captions from our kids’ perspective which gave the photos and videos “personality” and an opportunity for humor. The likes just made everyone feel a little more connected because you could see people were viewing the photos together even if they didn’t have a comment. I do really appreciate that the free version of this app is still functional in a lot of ways but it has definitely been a step back from the experience my family had using LifeCake. Hope there is room for these improvements soon!

by Evs24

I love being able to upload photos and it automatically puts it into order of date taken. And I can easily search through the months. We’ve been using this with immediate and extended family for awhile. It would be nice to have more categories than just share with partner or with entire family. I would love to be able to share the app with family but let them name themselves rather than having to assign that. We have so many aunts and uncles and grandparents I can’t tell who is who unless it’s a comment.

My biggest issue is actually that you cannot upload photos in the background. The app HAS to be open and it is SLOW. I don’t always have access to great internet but even on fast internet it’s slow and I don’t have time to sit with the app open and not be able to do other things or even just turn off the screen. Anyone with a toddler knows this is near impossible and when I do have time I don’t have time to just stare at this app. You can’t even really look at other photos while you upload photos. Please let me upload in the background!

I wish the “baby book” feature of being able to put stories with photos had come out earlier. I was already committed to an app that I don’t love but don’t want to switch now.