About: The Visual Support App allows support agents, experts and claim professionals to
see what you see, either by leveraging the back camera of your IOS device or by
sharing your screen.
To use this application you must be invited via SMS or
start the interaction from a webpage.
Table of Contents:
The Visual Support App allows support agents, experts and claim professionals to see what you see, either by leveraging the back camera of your IOS device or by sharing your screen.
To start the visual interaction you have to download the application and go back to the SMS or webpage to connect the session.
To use this application you must be invited via SMS or start the interaction from a webpage.
The app does not allow the remote agent to access any data stored on your device.
- The app worked fine for the purpose of troubleshooting equipment issues.
- It can help manufacturers like NordicTrack to avoid sending unnecessary parts and catch warranty abuse.
- It can be used to remotely assist someone with their iPhone.
By whitebearguy
Anyone using VisualSupport? How do you use a sms to initiate? Would like to use to help mother with her iPhone remotely. Could it be use for this scenario?
By Harleyd4477
I installed this application so NordicTrack could inspect a failed monitor for my treadmill that was still under warranty. The application worked fine with no issues.
I could see how NordicTrack might use this to not send out unnecessary parts, but also catch people abusing or doing things outside the manufacture warranty.
By JESS- NY
Nordictrack used this to help troubleshoot an issue I was having. Was suspicious initially but worked great and made the process much quicker and a whole lot easier.
By 1A1A1A111111
Too many robo calls and spam calls from past 3 days, no idea if they used my information. Be careful with this one coz this is the only new app I installed. I haven’t done anything else on my phone or given my phone number anywhere else.
By skypug
But need something for my deaf patients!!
By Steven_ZA
I installed this application so that Nordictrack could inspect equipment that had failed. They used it to invent a reason to void the guarantee
By !!!Mercy
Couldn’t get application to connect to my doctor calling me
No. Visual Support does not seem very safe to us. This is based on our NLP (Natural language processing) analysis of over 28 User Reviews sourced from the Appstore and the appstore cumulative rating of 3.6/5 . Justuseapp Safety Score for Visual Support Is 16.1/100.
No. Visual Support does not seem legit based on our analysis. This conclusion was arrived at by running over 28 Visual Support User Reviews through our NLP machine learning process to determine if users believe the app is legitimate or not. Based on this, Justuseapp Legitimacy Score for Visual Support Is 32.5/100..
Visual Support works most of the time. If it is not working for you, we recommend you excersise some patience and retry later or Contact Support.
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