TeamSupport Reviews

Published by TeamSupport LLC on 2023-03-29

🏷️ About: *****YOU MUST BE A TeamSupport CUSTOMER TO LOG-IN AND USE THIS APP***** Provide better support to your business customers with the TeamSupport app for iOS. With the power of the TeamSupport app you can view, assign, and edit tickets on the go, respond to customer requests, collaborate with your team to resolve issues faster, view information at the customer (both company and contact level), and keep up to date with internal d.

Rating 3.5/5

Safety Score: 72.8/100

Legitimacy Score: 91.2/100

Overall Customer Experience 😎

😎👌🔥 Positive experience

61.5%

👿🤬😠 Negative experience

22.9%

🙄💅🫥 Neutral

15.6%

~ from Justuseapp.com NLP analysis of 29 combined software reviews.

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Summary of Customer Reviews (Takeaways): 💎

- Provides quick access to important tickets and insights for managing support organization on the go

- Automation features and ability to customize exported data are helpful for managing RMAs

- Allows reading, responding, assigning, and updating tickets in real-time

- Easy to use app for managing tickets from anywhere

Read 9 Customer Service Reviews 👿🤬😡😠💢😤

3.5 out of 5

Waste of time

2022-05-25

by Lord Devolus

Cannot create tickets, attachments don’t even show up. Lacking almost everything from the web version. What is the point of having an app to a ticket system, when basic functions of managing and creating your tickets is absent?? Do yourself a favor and just stick with the web app.

Don’t waste your time

2022-06-26

by Noyb2012

App is mostly useless. Won’t load tickets about 99% of the time. Apparently there is no interest from the company in making it work.

Needs Updates

2022-07-27

by Cuz-74

Good start but needs more frequent updates.

does not render propery on iphone x

2022-08-28

by Zach Az

chops off portion of bottom toolbar

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Moderately helpful

2022-09-29

by Smelly_feofil

TeamSupport would be much better if you could actually create tickets on it. Sometimes when on the go I don’t have time to run to the nearest computer when I think of a ticket that I need to create. Having this at my fingertips would make things much easier. Just a thought. Other than that it’s pretty helpful being able to go in and modify or change status on already open tickets.

Great when on the go

2022-10-30

by Mattsyer

This is a great add on to the platform for those folks who are on the go a lot. Gives you quick access to those important tickets and insights you need to manage and keep your support organization moving along.

Great automation features

2022-12-01

by Kirbywasright

I was drawn to this app because it’s automation features and the ability to customize the data that I needed exported. We use this primarily for RMAs and have found it to be very helpful and the staff is always quick to resolve any issue we may have.

Viewing tickets made easy!!

2023-01-01

by TekSavi

Can you take a look at...previous nightmare on iPhone. TeamSupport simplifies answering questions on the go! I can read, respond, assign and make updates to ticket in real time. TeamSupport is also aesthetically pleasing.

All my tickets in the palm of my hand!

2023-02-02

by NicH_014

So happy I now have an easy to use app in the palm of my hand so I can manage my tickets from anywhere. This is a great tool!

Is TeamSupport Safe? 🤗🙏

Yes. TeamSupport is very safe to use. This is based on our NLP (Natural language processing) analysis of over 29 User Reviews sourced from the Appstore and the appstore cumulative rating of 3.5/5 . Justuseapp Safety Score for TeamSupport Is 72.8/100.

Is TeamSupport Legit? 💯

Yes. TeamSupport is a totally legit app. This conclusion was arrived at by running over 29 TeamSupport User Reviews through our NLP machine learning process to determine if users believe the app is legitimate or not. Based on this, Justuseapp Legitimacy Score for TeamSupport Is 91.2/100..