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Usually capable of ignoring poorly designed apps but this app is simply NOT FUNCTIONAL! You can’t even register to begin with. And when you finally do after 11+ tries, it attempts to use recaptcha to verify your identity which is also another struggle. You’re better off using the website. I gave up after about 5 mins of trying to register and verify that I’m not a robot. Even thought it was my WiFi and switched to data and still had the same results. Do not waste your time like I have attempting to register and sign in. You’re not even guided as to what characters can be used as your password. If you’re anything like me and use a meandering combination of numbers and special characters in your password forget it! You’ll be stuck trying to register for days! You can only use simple passwords and can’t get past the recaptcha verification.

I downloaded the app excited to have mobile access to one of my favorite retailers, as well as access to amazing giveaways. Unfortunately, the app hasn’t worked for me at all. When I downloaded it and signed into my account, it asked me to sort my preferences (sizes, favorite brands, etc.). Then it shows you how to use the app, what links do what and the like. Finally it get’s to a “customize feed” screen. I tap to move on, but I just get a black screen with a loading circle constantly spinning. I wait for 15 minutes, but nothing happens. I close the app, go through everything again, and the same thing happens. That’s where I stand now. I have tried to work the app over 10 times now, but still the same issue. I would love to use the app, but as it is for me right now, it’s unusable.

I love KITH’s designs and Ronnie’s vision but I have a feeling that he hires his inexperienced friends for positions because KITH’s operations are a mess and their customer service is known as the laughing stock of the industry. Every time you open this app you have to re-enter all your info which is a pain. It takes 1 minute just to start looking at clothes. The exclusive items Ronnie promised would be the app are not there - might as well look at the website. The idea behind having a customizable stream is good but it doesn’t matter because the only thing anyone wants to buy from KITH are KITH’s clothes. You can find other brands’ clothing for much cheaper elsewhere plus their customer service won’t be complete crap like KITH and this untested app.