Tractive GPS app not working? crashes or has problems?

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⚠️ Most reported problems ⚠️

Connection
42.0%

Not working
24.2%

Login
17.8%

Crashes
8.3%

problems reported in the last 24 hours

24 hour clock ⏰

Summary of Tractive GPS Problems 😠👌🔥

- Attachment system has some complaints.

- Tracker is a bit cumbersome for one cat.

- Takes 30 minutes or more for the tracker to leave power saver mode.

- No one to call for help.

- Support tickets take a long time to respond.

- Need to update the software on the dog tracker.

  8 Reported Issues: 😵🆘🛟🚨📢

Ed Dixon
2023-05-18

Zero support. Have to pay to get help

Daniel McLennan
2023-03-14

App will not download. I press Get and I’m asked to double click on iPhone X and jumps out before it starts downloading. I have closed all the other apps and turned phone off and on. Have tried for a few hours.

Imelda Phillips
2022-08-26

I just purchased the Tractive App and downloaded the App, started to set it up after the device was fully charged. The device could not locate my in home internet network despite it being strong. Now the App closes immediately after opening it. We’ve tried the App on 2 other devices and the same problem. I paid for a membership fee it’s Tractive but if this continues I would like a full refund.

Vicky Francis
2022-08-25

My tracking device isn't connecting/finding my network. I have bluetooth turned on my phone and my phone internet working. Please help

Scott Hoggard
2022-08-19

The app just closes when i click on ' Yes' to confirm I have already have my GPS when i first open it. I've only just downloaded it. Have tried uninstalling and reinstalling. Went through all the steps below. It still just closes

Marion
2022-08-12

Drops network connection all the time

Angela Jones
2022-08-11

No GPS for over 2 days, reset and still not connecting

Mary Harbuck
2022-06-12

Just got tractive and app will not load on android

Showing 1-8 of 8

Have a Problem with Tractive GPS for Dogs and Cats? Report Issue




Common Tractive GPS Problems & Solutions. Troubleshooting Guide

       


  Contact Support

Some issues cannot be easily resolved through online tutorials or self help. So we made it easy to get in contact with the support team at Tractive, developers of Tractive GPS.


Verified email ✔✔

E-Mail: [email protected]

Website: 🌍 Visit Tractive GPS Website

Privacy Policy: https://assets.tractive.com/static/legal/en/privacy-policy.html

Developer: Tractive




About this app

View the location of all your pets with trackers at the same time, or zoom in on a single pet.  Let friends, family and others you trust (like walkers or pet-sitters) track location and activity.  You can also share real-time location with anyone with a single tap - very useful if your pet runs off and you need help bringing them back home.  Add all your pets with GPS trackers in the Tractive app.  Spot sleep patterns, and make sure your furry friend is getting quality rest. Need extra reassurance?  Tractive GPS trackers work in over 175 countries.  Go into LIVE mode to follow your pet's every move, and get location updates every 2-3 seconds.  Set safe zones - like your garden - as well as no-go zones your buddy should avoid - like a field near a busy road.  Pinpoint your dog’s location in close range.  See how active your dog or cat is. Set goals. Compare with other pets.  Tilt the map in 3D view by using two fingers.  Switch between regular map view or satellite view.  Never lose your dog or cat again with Tractive GPS.  Don't have a Tractive GPS cat or dog tracker yet?  Perfect for indoor tracking and when GPS signal is weak.  Keep them fit and healthy with activity tracking.