Contact Tractive GPS Support

by TeryeA

Developer response state that it’s (and I’m using their exact words, grammatical errors included) “normal for the tracker is not connect in the house, and the walls and roof will be interfering with the signal”.
This isn’t true at ALL. When I first got this tracker a few months ago, one of its handiest features was being able to locate my cat inside our big farmhouse . He gets in the attic over our garage, our basement. The tracker USED to have a “getting closer” feature with sort of a build-eye image with each outer circle going solid as you got closer to the tracker. That feature worked just fine even “…in the house and walls…”
FURTHERMORE it USED to tell you how many feet away you were from the tracker within a few feet at which point it would indicate “Nearby”. NOW it doesn’t do that inside OR outside.
My BIGGEST BEEF with this device is when I first got it and started using it, it was great. It worked really well. Several updates later, it is no longer the device I purchased.
And WHY in the name of God can’t this tracker stay charged for mor than 24 hours? Fitness trackers , Fitbit eg, can hold a charge for several days to a week.

by AlphaMiker

Continue to have problems with this Tracker and app. My problem is it takes 30 minutes or more for to leave power saver mode what’s my dogs run away and left the virtual fence.

I’ve open multiple support cases there’s no one you can call the only way to get a hold of him is via email that you not respond in a timely fashion the dogs went off three times all three times of not able to even find him I have to wait till he comes back which is the whole reason why I bought the $35 unit and paid $150 a year for the services

1st Helpdesk ticket - they responded a week and a half later said sorry we took so long let us know if you’re still having a problem and close the ticket.

2nd ticket -they told me we need to update the software on your dog tracker all you need to do is make sure that it’s in plain site of the sky so I’ll get it update make sure you put it in live mode for 10 to 15 minutes and that will update it.. have to try that for a day it never worked so I decided to go ahead and take it for a drive and get it out of the power saver mode at least then I can put it in live mode. Drove around for 30 minutes each time having to reset the live mode because it’s only on for 10 minutes never received an update and still have the same problem.

3rd ticket no response yet I’m definitely at the point where I have buyers regret.

by Former Fan *

I do not live in a remote area. Just 70 miles fromthe St Louis airport. Cellphones and other devices work very well here.
I have 3 tractive devices and only 1 of them works.
There is no customer service you can reach by phone, which is heartbreaking when the devices once again do not work on a runaway dog and you need fast help. There are endless emails going back and forth with days and days delay, blaming the reception in my area and not the two faulty devices. Ridiculous statements , considering that one of them does works u der the exact same circumstance.
They replaced one of the devices and that one is even worse, it never works. Also it was not new in a neat box. But in a ziplock baggy. Without a doubt returned, because it has charging issues to boot. No matter how often i explain this to the manager Amy, she keeps repeating the same connectivity sermon, totally ignoring that one of the devices works.
When they work, they are fantastic. But boy they are very fickle indeed.