CRM Analytics app not working? crashes or has problems?

CRM Analytics Status

Last Updated on 2024-10-14 by salesforce.com

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Summary of CRM Analytics Problems 😠👌🔥

- Week numbers instead of dates on graphs can be less user-friendly

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Common CRM Analytics Problems & Solutions. Troubleshooting Guide

Complete guide to troubleshoot CRM Analytics app on iOS and Android devices. Solve all CRM Analytics app problems, errors, connection issues, installation problems and crashes.

Table of Contents:

CRM Analytics iPhone Issues and Solutions

CRM Analytics iOS app crashes, not working, errors
CRM Analytics iOS app network issues
CRM Analytics on iOS has black/white screen

CRM Analytics Android App Issues and Solutions

CRM Analytics has errors/crashing/not working
CRM Analytics server network connectivity issues
CRM Analytics has black screen

CRM Analytics iPhone Issues and Solutions

Here are some helpful workarounds that should work whenever CRM Analytics app keeps crashing or doesn't work as expected on your iPhone 14, 13,12,10,8,7,6, SE,XS,XR.

How to fix CRM Analytics app crashes or not working on Iphone (iOS):

Close and restart the CRM Analytics app on iPhone
Update CRM Analytics app to the Latest Version for iOS
Uninstall and reinstall CRM Analytics iPhone app
Update your iPhone to the latest iOS version

Fix CRM Analytics on iPhone unable to connect to server/internet connection issues::

To resolve CRM Analytics network issues, Reset phone network settings:
1. On iphone, Goto "Settings" » "General" » "Reset" » "Reset Network Settings".
2. Enter your device passcode. Then confirm "Reset Network Settings".

Turn off your VPN:
1. Goto "Settings" » "General" » "VPN".

Fix CRM Analytics black/white screen (blank screen) on iPhone:

Follow the CRM Analytics iOS app troubleshooting guide Here →

CRM Analytics Android App Issues and Solutions

Fix CRM Analytics not working on Android, crashes, errors or is unresponsive:

Follow these steps to resolve intermittent CRM Analytics app issues:

Force Stop the CRM Analytics App
1. On android, goto "Settings" » click CRM Analytics app. » click "Force Stop".

Update CRM Analytics to the latest version on PlayStore

Clear CRM Analytics App Cache and Data:
1. On your device, goto "Settings" » click "Apps" » select "CRM Analytics app" » click "Storage" » click "Clear Data" option. This Clears both data and cache.
2. Relaunch CRM Analytics.

Fix CRM Analytics unable to contact server/ CRM Analytics internet connection errors on Android:

This issue is usually caused by your network. Here is how to fix:

On android, goto "Settings" » "Apps" or "Manage Apps" tab.
Click CRM Analytics » "Force Stop".
Next, goto "Storage" » "Clear Data".
Again, got CRM Analytics » "Mobile Data" » "Allow Background Data Usage".
Go back to "Settings" » "Connections" » "Mobile Network" » "Network Mode".
Now, put your network on 4G e.g. LTE/3G/2G (auto connect)
Relaunch CRM Analytics on android.

Solve CRM Analytics black/white screens issue on Android:

Follow the CRM Analytics android app crash troubleshooting guide Here →

Contact Support

Some issues cannot be easily resolved through online tutorials or self help. So we made it easy to get in contact with the support team at salesforce.com, developers of CRM Analytics.

About this app

And with the CRM Analytics app, any Sales Cloud or Service Cloud user can instantly get relevant answers and Einstein-powered predictions in a Salesforce native mobile experience. CRM Analytics transforms the way your company uses data, making every employee more productive so you can grow your business faster. CRM Analytics lets Salesforce users take their data with them everywhere. With actionable analytics in the palm of your hand, business will never be the same. Download now to try out the interactive experience through the included sample apps. Imagine the possibilities for your own business!