HONK Reviews

Stay away from these guys they are crooks, a simple jump where the guy was out there for two seconds $90 bucks! I did not see the price or I could’ve went to Walmart and got some jumper cables for $20 dollars!
I get it a lot of tow companies are shorthanded due to Covid but these guys are exploding hard-working people try to talk to your customer service basically to get nowhere so I told him I was going to write a review and let everybody know how they like to treat their customers do you self a favor stay away

I got a flat tire while driving. My insurance roadside assistance said it would be a long time and suggested I find another option if possible. So I downloaded HONK. I was nervous about entering my credit card info before even getting an ETA, but decided to try it in order not to be waiting for hours.

I was updated in a few minutes that someone would arrive in 25 minutes. Great! I cancelled the insurance roadside call and told my friend not to come.

And then. . . less than 10 minutes before the given ETA, I was contacted that it would be more than an HOUR later. Which meant I had to start all over with a different roadside assistance, and have to dispute the charge from this app.

Skip HONK and call someplace local directly. I got someone nearby to actually come in 30 minutes. Wish I had done that in the first place.

this app’s partners don’t honor their price, and this app does not care.

this app gave me a price of $85 and dispatched out a driver to fix my flat. Driver gets there and says it’s $145 and doesn’t care what this app has quoted me. He shows me the text he got from them that shows “no price.” Says he’ll leave if I don’t pay their $145 price. I call this app support and they basically shrug their shoulders and say that it’s not their failure, it’s their partners not honoring their contract. Clearly something in their model is fundamentally flawed if this happens and they don’t see it as an issue if their partners don’t honor the terms. And the fact that their dispatch texts don’t include the price is indeed fully THEIR problem, not their partners. Crappy tech, crappy outcomes.

In the end I paid the guy what he needed as I had already been waiting in a sketchy gas station at night with my two small children. Oh and the best part - I got charged by both this app and the tow company (though I never gave the tow company my card). Yeah, I’ll be disputing the this app charge for certain.

Don’t waste your time and money; just call the darn tow companies themselves.

I’ve used this app a number of times now. The first time, it was fantastic. Now I’ve been burned 3 times in a row. Only attempt to book on here if you have plenty of funds on hand to cover twice the towing cost. Although the pricing on this app is quite competitive, I suspect that may be why it has become so unsuccessful. They’re lowballing the going rate of towing so much that there are no drivers willing to accept and do the work. But the biggest problem is, that this app charges you for the tow before they locate a driver. So you’re stuck waiting 3-5 days for a refund of your money. Not so bad if you’ve got plenty of funds on hand. But if you’re poor and you’re on the side of the road, be very cautious about using this service. The developers need to change this system to only placing a temporary hold on the card instead of processing it as a payment to then be refunded. My first experience was stellar. But I won’t be burned again by this company. Goodbye this app. You really let me down.

My tow driver thought he had finished my appointment because another of his customers happened to have a similar make and model of vehicle as mine. He never showed up, so guess 2 jobs can get confused with 1? this app said 3 separate times he was en route. Explained what happened after 4hrs waiting and gave me a refund. Tow was overpriced as well at $200.

Next day had a completely 180* experience with a local 5 star rated company and they only charged $150. They sent me photos, status updates, and showed up exactly when we agreed they would. So, this app didn’t work for me.

Such a stupid app, just call the closest towing company directly instead (even for a jump). That’s all HONK does anyway except it’s more expensive. After 10 minutes I was told that someone was scheduled to be here, they didn’t arrive, then a new time was given 45 minutes later, they still didn’t arrive, and now the company told me a third time that someone would be here in 45 minutes. Let’s see if that happens. Only giving 2 stars since my credit card information wasn’t stolen (yet).

I’ve been having some bad car luck lately. About 2 weeks ago I used HONK for a tire change and the service was great. Very convenient and easy. This last Saturday I was out with a firmed when I popped another tire and had to have my car towed. We were getting food, so I ordered the service. While we ate I received updates via text which were again very convenient. The updates tell you when you’re dispatched, who is coming, and their ETA. Also, you can watch your driver as they are en route to you. I also received a call from my service provider when He was about 5 minutes away to let me know. He arrived, hooked up the car in about 10 mins, and had me delivered to my destination about 10 mins before he was supposed to arrive in scene! In the end I got help within an hour and was on with the rest of my day stress-free. Also, it didn’t cost me an arm and a leg which was the cherry on top. Thanks this app!

I was driving to class and my tire got popped. I was beyond frantic. I am terrible with car stuff so I found an app that would do the work for me. The service provider came very quickly and changed my tire within five minutes. I hope I don’t have to use this service again (or any roadside assistance) but if I ever have to, I know I’ll use HONK!

It was very easy to go on HONK and enter my information. I spoke to someone on the phone for like 10 minutes or less who told me someone would be at my house to jump my car in 30 minutes and they actually came in 25 minutes. I really needed to get to work and they helped me do that.

My Mom called me when she had a flat tire and wasn’t sure what to do. We don’t even live in the same time zone so I searched and came across this app. She was able to get help really fast and found HONK straightforward enough to use. I was personally grateful. Definitely recommend to others, even though you hope you never need to use it.

Needed a jump start 30 miles from home in an unfamiliar small town area. Downloaded app and set up was easy. Within 5 minutes of my request a service provider was on way. Service provider was great. From the time I downloaded HONK until I was on road again about 30 minutes. Very pleased!

HONK is pretty basic but the service is excellent and the cost can’t be beat. You’ll get text messages that are very informative and allow you to follow up with the providers phone number and website. You also get a drivers phone number once the service has been scheduled. There are no additional fees that I’ve seen on top of lets quoted when you’re using HONK .

I was very skeptical about using an app I’ve never used before. I couldn’t be happier. Not only did the driver show up to jump my car very quickly but I was charged 1/2 of what other local places wanted. $95 for someone to come asap and jump my car was well worth it. Would definitely use this app again in an emergency. Thank you!!

The battery ran out of our car in the middle of the night. We downloaded HONK as there was no one around to help us jumpstart the car. HONK estimated someone would come in ~40 mins and our guy arrived in under 30 (at 2 AM). Not only did he jumpstart it, but also took a look and told us we had bought a battery that was too small. Keeping HONK on my phone permanently in case another issue like this happens again!

Quick, efficient, and great service. Recently had a car break down on the highway and when you don’t have any family or friends to call it can be very hard. Saw HONK and didn’t think it’d actually help, but it did! Gave us a few service options, gave an estimate, and then boom within 30 minutes someone was there to help tow it and take it to our house. This is the best app for roadside assistance!

HONK is really the best. I honestly thought it was either a scam or just wasn’t in business anymore because it seemed too good to be true. I went through the scheduling process and in about 30 minutes someone was there to jump my car and even walked me through the process/made some suggestions about maintenance. I can’t believe how awesome this is! It’s one of those things you hope to never have to use but are so thankful you have it when you need it!!

Was hesitant due to low number of reviews so i’m adding another one to help out. This is one of those App ideas I wish I thought of. Needed a jump because i’m an idiot and last thing I wanted to do was ask a friend to bail me out. The next to last thing I wanted to do was talk to some sullen dispatch manager at a low rent tow company. I hate tow companies. With HONK I avoided both. Enough status updates not to worry that nothing was happening, and a friendly guy showed up in like half an hour in his own car with a jump box. Problem solved. Everything else about 2020 may stink but thank goodness for technology.

First of all, I am an old man. Secondly I know nothing about automobiles. When my truck wouldn’t start I had no clue what to do or who to call. I asked “Siri” and it gave me HONK to help me. I downloaded this app (really easy to do) and tried it. They did the work of contacting a roadside service. They informed me of the progress they were making and let me know when help would arrive. (Approx 30 minutes) The driver showed up on the time that they said he would be there. Ten minutes later I was on the road again and I got my truck fixed. Thanks this app for helping an old man!!

After I booked and paid I THEN decided to read the reviews. The bad ones had me worried but it was too late…I had already paid 🤷‍♂️. But I was worried for nothing 🙃. It took about 3-4 minutes to pair the driver on their status page, then about 30 minutes for the driver to show up. He was typical and it was a typical experience. What was nice were the constant updates from HONK . They texted me when he was close, let me track his car location (like Uber), texted me when he arrived, when he dropped it off, etc. I was there so I didn’t really need the texts, but could see why they’d be helpful if I weren’t there (which I’ve had happen in the past). All in all, just what they advertised.

My wife is in labor. I’m not allowed in the hospital until she gets her own room. I left my lights on while waiting for over an hour, killed the battery. Bad timing. Looked up “car battery jump”. Saw the ad for HONK . From the time I downloaded it to the time my car was running was 25 min. And it’s midnight.