Contact HONK Support

by Aaron89821573

I’ve used honk a number of times now. The first time, it was fantastic. Now I’ve been burned 3 times in a row. Only attempt to book on here if you have plenty of funds on hand to cover twice the towing cost. Although the pricing on honk is quite competitive, I suspect that may be why it has become so unsuccessful. They’re lowballing the going rate of towing so much that there are no drivers willing to accept and do the work. But the biggest problem is, that honk charges you for the tow before they locate a driver. So you’re stuck waiting 3-5 days for a refund of your money. Not so bad if you’ve got plenty of funds on hand. But if you’re poor and you’re on the side of the road, be very cautious about using this service. The developers need to change this system to only placing a temporary hold on the card instead of processing it as a payment to then be refunded. My first experience was stellar. But I won’t be burned again by this company. Goodbye honk. You really let me down.

by Sebbie0079

Honk’s partners don’t honor their price, and Honk does not care.

Honk gave me a price of $85 and dispatched out a driver to fix my flat. Driver gets there and says it’s $145 and doesn’t care what Honk has quoted me. He shows me the text he got from them that shows “no price.” Says he’ll leave if I don’t pay their $145 price. I call Honk support and they basically shrug their shoulders and say that it’s not their failure, it’s their partners not honoring their contract. Clearly something in their model is fundamentally flawed if this happens and they don’t see it as an issue if their partners don’t honor the terms. And the fact that their dispatch texts don’t include the price is indeed fully THEIR problem, not their partners. Crappy tech, crappy outcomes.

In the end I paid the guy what he needed as I had already been waiting in a sketchy gas station at night with my two small children. Oh and the best part - I got charged by both Honk and the tow company (though I never gave the tow company my card). Yeah, I’ll be disputing the Honk charge for certain.

Don’t waste your time and money; just call the darn tow companies themselves.

by Daisy5th

I got a flat tire while driving. My insurance roadside assistance said it would be a long time and suggested I find another option if possible. So I downloaded this app. I was nervous about entering my credit card info before even getting an ETA, but decided to try it in order not to be waiting for hours.

I was updated in a few minutes that someone would arrive in 25 minutes. Great! I cancelled the insurance roadside call and told my friend not to come.

And then. . . less than 10 minutes before the given ETA, I was contacted that it would be more than an HOUR later. Which meant I had to start all over with a different roadside assistance, and have to dispute the charge from Honk.

Skip this app and call someplace local directly. I got someone nearby to actually come in 30 minutes. Wish I had done that in the first place.