Contact Tourist Refund Scheme

Contact Tourist Refund Scheme Support


Company Name:

About: This is the Department of Home Affairs Tourist Refund Scheme (TRS) mobile
application (the app). The app will allow you to enter the information that is
required to lodge a TRS claim.


 
  2026-05-06

Tourist Refund Scheme Customer Service 💢

The following contact options are available: Pricing Information, Support, General Help, and Press Information/New Coverage (to guage reputation). Discover which options are the fastest to get your customer service issues resolved.



Verified email ✔✔

E-Mail: [email protected]

Website: 🌍 Visit Tourist Refund Scheme Website

Privacy Policy: http://www.homeaffairs.gov.au/about/access-accountability/privacy

Developer: Department of Home Affairs







3 Most reported problems 😔💔

2.4 out of 5

Waste of time

2025-02-15

by Lobo524

The app works fine, however when you get to the airport there is no separate line for app users. You have to stand and wait in the long, annoying line that everyone else who didn’t used the app had to use. Waste of time.

Don’t waste your time

2025-02-16

by Mindyn1

There are soooo many loopholes you have to jump through. It’s better not to waste your time because they’ll do anything to not give you your money back. A literal “scheme.”

It does not work

2025-02-17

by F.Camhi

It does not let me enter the value for the items. It keeps giving errors.




Have a Problem with Tourist Refund Scheme? Report Issue




Why should I report an Issue with Tourist Refund Scheme?

  1. Pulling issues faced by users like you is a good way to draw attention of Tourist Refund Scheme to your problem using the strength of crowds. We have over 1,000,000 users and companies will listen to us.
  2. We have developed a system that will try to get in touch with a company once an issue is reported and with lots of issues reported, companies will definitely listen.
  3. Importantly, customers can learn from other customers in case the issue is a common problem that has been solved before.
  4. If you are a Tourist Refund Scheme customer and are running into a problem, Justuseapp might not be the fastest and most effective way for you to solve the problem but at least you can warn others off using Tourist Refund Scheme.


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