GettingOut app not working? crashes or has problems?

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⚠️ Most reported problems ⚠️

Not working
49.2%

Connection
14.8%

Account
14.3%

Crashes
10.6%

problems reported in the last 24 hours

24 hour clock ⏰

Summary of GettingOut Problems 😠👌🔥

- Time is inaccurate

- App crashes and forces users to lose messages

- Does not notify users unless screen is on and app is open

- Cannot add the same amount from card within the same day

- Slow and refreshes back to the beginning when trying to login

- Poor customer service

- Issues with video calls, deposits, and conversations randomly disappearing

  92 Reported Issues: 😵🆘🛟🚨📢

Norma Espinoza
2022-05-26

Can't connect Message reads We are unable to load messages at this time And video calls volume is extremely low can't hear

Daphne Mercy Murby
2022-04-20

Cannot deposit funds have contacted customer service was told to ring impossible as I am in uk.....No solution Was asked to send ID have but makes no difference This is proving to be impossible Surely it can be sorted

Showing 91-92 of 92

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Common GettingOut Problems & Solutions. Troubleshooting Guide

       


  Contact Support

Some issues cannot be easily resolved through online tutorials or self help. So we made it easy to get in contact with the support team at Telmate, LLC, developers of GettingOut.




About this app

With our free mobile app, you can easily make deposits, send and receive messages with our new and improved messaging feature, send photos and videos (select facilities), manage contacts and more.  It provides simple and reliable communication between inmates and their family and friends -- allowing them to stay connected, even on the go!  GTL’s this app mobile app is rooted in the power of relationships.  Download the this app app today!