GettingOut Status

I am unable to send messages on the app. I have performed all the ‘fix’ issues suggested. (Reset network, shut VPN off, closed and reopened the app, deleted the app and reinstalled) I still receive message the gtl Gettingout app is experiencing difficulties and to try again later. ???? My contact is offline? Can anyonehelp?

I am able to send messages using the app, but it will not allow me to send pictures. The ‘+’ in the bottom left corner of the chat view is missing

I’m struggling adding funds to my account I set for my husband. Every time I try making a deposit, the sight disconnects the page sending back to the sign in option.

Hello, For some odd reason my husband's messages are going through. I get the notification that he sent a message, but nothing shows up when I open the app or login on my desktop

i have been trying to add money to my sons account for two day and its not letting me it say it deposit cant be made. tech support number just hangs up what do i do to get this fixed so i can talk to my son.

I am not able to get in contact with DAVID MATTHEW JR GUERRA Booking#: P00221118 Even after depositing funds.

it's not letting me add a inmate to my contacts for hours now and I can't get a live person on the phone either to resolve this issue app keeps saying unable to load inmate list at this time

I got a notification saying I got a message and when I clicked it, it’s blank and says cannot load messages, cannot load contact lists, etc. I’ve deleted n redownloaded the app n it’s still not working

My messages are failing to send.

I keep having issues trying to make a deposit in to any account!! This is a poor replacement for jpay!!

The app does not let me complete a deposit transaction. There is no Go or complete or done function anywhere.

When I go set up a video visit, it will say select your contact. I select the contact and it pulls up there contact information again, so I select the contact again. After that it just keeps repeating this step over and over again.

The deposit screen is all black with "error"....when I push on info it crashes.

App not letting me send photos with my iPhone 13, says error message Validation Failed, attachment must be jpg, jpeg, png, mp4, mov, mkv. I’ve sent photos before with no issues.

Message sending failed the past 2 days, I can’t get any of my messages to send.

Does your app work with Apple phones? My husband and I use to video chat at least 3 times a week .... he tries to connect with me and it does not connect or ring on my side? is there something wrong on my end ... I did upgrade my phone to a apple 14 max pro ... maybe i have the setting wrong ... please help .... other than that i love this app .. being able to connect with your incarcerated loved ones ..

My app keep buffering not working

Won't let me send messages. Says failed try again later

My sign in just keeps spinning,

I put 25 dollars on there to talk to my friend and it won't let me send messages to him at all. Keeps saying I don't have enough money on my account. I don't know how seeing I got 25 on there. A email that costs 25 cents should go though but it won't let me send anything.

Everyday i have the same issue with both the getting out app and the getting out visits app. Yall take my money freely but yet i can barely get good use out of this app. Half of the times my video calls dont come through, then my messages stay stuck on pending for long periods of time. no my messages arent being flagged because there isnt nothing bad in the message. This is an everyday ongoing issue.

My video visits keep freezing

Every time I go to visit with my son. I can see his face on the camera but he cannot see my face on the camera. I’ve use my camera for FaceTime in other app so what is going on.

Can't send a picture to an inmate that facility allows

Can't schedule a visit. I have been able to get a text through. When the contact is selected the screen only reverts back to the page to select a contact no matter how many times you do it. Everything is set. My account has a verified number, an approved profile pic and money deposited on it. It does this on the app and when I login to getting out on my laptop. Can someone help me?

I used a "TEXT NOW" number when creating GTL account and put $10.00 in it so I could text a friend inside. My internet service is not good enough for vid chats so I wanted to use the TEXT feature GTL offers so I wanted to switch GTL primary account phone number and use it but it is only thing the app would NOT let me change. I got the run-around from their "HELP" and "HELP CENTER", submitted a detailed request to them and even called the "TOUCH PAY" number (866-204-1603) and after several months, the issue still remains. I feel I need therapy in the wake of all my attempts to have a SIMPLE change to MY account or learn telepathy so anyone out there has that skill....I'm all for learning. Or has some app been created to stop or block our choices or ability to try to do that as well????

When I click on my info an error pops up and says it can not load my profile at this time. When you close the pop up the message just stays reoccurring and won’t do anything else after that point

I don’t found the account of my son no found the name in the account

My gtl i says update its updated and it’s not letting me log on because it needs an update

My app was not working at all then n I ipdated it because I was forced to and then it wouldn’t work still do I deleted the app and now it is not available at all to down load HELP!!!