Contact Access Support
Company Name: PT. KERETA API INDONESIA
About: The Access by KAI application is the official application from PT Kereta Api
Indonesia (Persero) which makes it easy for users to access various kinds of
services related to train travel in Indonesia.
TICKET RESERVATIONS
Access by
KAI provides various menus for ordering train tickets starting from intercity
train tickets, local train tickets, LRT Jabodebek train tickets, KCI train
tickets, Airport train tickets and Fast Tra.
Access Customer Service 💢
The following contact options are available: Pricing Information, Support, General Help, and Press Information/New Coverage (to guage reputation). Discover which options are the fastest to get your customer service issues resolved.
NOTE: If the links below doesn't work for you, Please go directly to the Homepage of PT. KERETA API INDONESIA
Verified email
Contact e-Mail: [email protected]
Verified email ✔✔
E-Mail: [email protected]
Website: 🌍 Visit Access Website
Privacy Policy: https://apps.kereta-api.co.id/termcondition/privacypolicy/ID
Developer: PT. Kereta Api Indonesia
Privacy & Terms:
Can I trust Access app?
Protect your data and wallet. We investigate the developer's website (Kai.id), verify they're legit, and uncover hidden scams or complaints.
3 Most reported problems 😔💔
Not ready for foreign travellers
by JenOhCanUC
Foreign telephone numbers are not supported, so cannot be used to validate account creation.
Also, birth date calendar selector doesn’t work properly and closes before you are able to select the right day.
Credit cards don’t seem to be able to be validated either, so you’re stuck using local payment methods.
Just go buy a ticket at the counter …
Doesn’t accept foreign numbers
by Nasduck500
The account creation requires a phone verification, but non-indo numbers don’t work.
Not user friendly
by Itsmeamariaaao
❌ google register
❌ foreign number
Call tidak dapat
Have a Problem with Access by KAI? Report Issue
Why should I report an Issue with Access by KAI?
- Pulling issues faced by users like you is a good way to draw attention of Access by KAI to your problem using the strength of crowds. We have over 1,000,000 users and companies will listen to us.
- We have developed a system that will try to get in touch with a company once an issue is reported and with lots of issues reported, companies will definitely listen.
- Importantly, customers can learn from other customers in case the issue is a common problem that has been solved before.
- If you are a Access by KAI customer and are running into a problem, Justuseapp might not be the fastest and most effective way for you to solve the problem but at least you can warn others off using Access by KAI.
