Contact MTB Neo Support
Company Name: Mutual Trust Bank Limited
About: Stay connected to your MTB account and services 24/7 with the MTB Neo App, now
available for iOS devices. This convenient, free service is offered to all MTB
customers registered for the MTB Neo App.
MTB Neo Customer Service 💢
The following contact options are available: Pricing Information, Support, General Help, and Press Information/New Coverage (to guage reputation). Discover which options are the fastest to get your customer service issues resolved.
NOTE: If the links below doesn't work for you, Please go directly to the Homepage of Mutual Trust Bank Limited
Verified email
Contact e-Mail: [email protected]
Verified email ✔✔
E-Mail: [email protected]
Website: 🌍 Visit MTB Smart Banking Website
Privacy Policy: https://ibank.mutualtrustbank.com/privacy_policy.html
Developer: Mutual Trust Bank Ltd.
Can I trust MTB Neo app?
Protect your data and wallet. We investigate the developer's website (Mutualtrustbank.com), verify they're legit, and uncover hidden scams or complaints.
3 Most reported problems 😔💔
A lot to fix!
by Raqib Islam
1. App doesn’t look like professionally made. Kind of cartoonish and not polished.
2. Takes too much time while you click any tab to know current outstanding/card details etc. Annoyingly old “loading card details” prompt.
3. Can’t change profile picture. No option to do that.
4. Can’t use various credit card services from the app , like switching on/off foreign transaction part, change PIN, change TPIN etc.
5. You won’t be able to see card payment history, bill payment history/insurance history … anything! They just put the tab for nothing.
6. Most of the time the app is useless if you don't have MTB account with them. They are giving credit cards to people who don’t have account with them, but they are offering apps to handle credit cards which is actually unusable without having an account with them. Ridiculous and pathetic team.
7. You won’t be able to see MTB catalogs rewards privileges MTB partners… anything ! Click anything and they show “no data found ...” !
8. You won’t be able to change transaction limiti to the credit card or supplementary cards.
9. No mail or sms update while you log in to the app. Big security flaw.
I can post a lot. In a nutshell, this app should be kicked out of the AppStore for making such a pathetic useless junk app.
Bugs
by SheehabMuhammad
I can’t pay Ujrah Card USD bill through app. Every time getting payment failed after OTP verification. Also, I can’t receive payment to my Yaqeen Savings Account through NPSB.
I do not need the banking app to tell me Ramadan times, there’s an app for that. Please get your basics sorted first.
I would change my ratings if these are fixed.
Not up to the mark
by RusselAmin
After the update, the app’s interface appears awkward. Most importantly, I’m unable to log in because the face recognition feature isn’t working. Additionally, I’ve forgotten my user ID and password, and there’s no option to recover the user ID
Have a Problem with MTB Neo? Report Issue
Why should I report an Issue with MTB Neo?
- Pulling issues faced by users like you is a good way to draw attention of MTB Neo to your problem using the strength of crowds. We have over 1,000,000 users and companies will listen to us.
- We have developed a system that will try to get in touch with a company once an issue is reported and with lots of issues reported, companies will definitely listen.
- Importantly, customers can learn from other customers in case the issue is a common problem that has been solved before.
- If you are a MTB Neo customer and are running into a problem, Justuseapp might not be the fastest and most effective way for you to solve the problem but at least you can warn others off using MTB Neo.
