MTB Neo Reviews

MTB Neo Reviews

Published by on 2026-03-05

🏷️ About: Stay connected to your MTB account and services 24/7 with the MTB Neo App, now available for iOS devices. This convenient, free service is offered to all MTB customers registered for the MTB Neo App.


Is MTB Neo Safe to Use?

We Investigate the app owner's website (Mutualtrustbank.com), verify their legitimacy, and uncover hidden scams and complaints.


Overall Customer Experience 😎


🤬 Negative experience
53.9%

😎 Positive experience
46.1%

🫥 Neutral
0.0%

~ from Justuseapp.com NLP analysis of 229 combined software reviews.

Is MTB Neo Safe?
MTB Neo is very safe to use.
46.1/100

  Safety Analysis »»

Is MTB Neo Legit?
MTB Neo looks authentic and legitimate.
46.1/100



Read 20 Customer Service Reviews 😠💢

3.4 out of 5
A lot to fix!

1. App doesn’t look like professionally made. Kind of cartoonish and not polished.

2. Takes too much time while you click any tab to know current outstanding/card details etc. Annoyingly old “loading card details” prompt.

3. Can’t change profile picture. No option to do that.

4. Can’t use various credit card services from MTBNeo , like switching on/off foreign transaction part, change PIN, change TPIN etc.

5. You won’t be able to see card payment history, bill payment history/insurance history … anything! They just put the tab for nothing.

6. Most of the time MTBNeo is useless if you don't have MTB account with them. They are giving credit cards to people who don’t have account with them, but they are offering apps to handle credit cards which is actually unusable without having an account with them. Ridiculous and pathetic team.

7. You won’t be able to see MTB catalogs rewards privileges MTB partners… anything ! Click anything and they show “no data found ...” !

8. You won’t be able to change transaction limiti to the credit card or supplementary cards.

9. No mail or sms update while you log in to MTBNeo . Big security flaw.

I can post a lot. In a nutshell, MTBNeo should be kicked out of the AppStore for making such a pathetic useless junk app.

Not up to the mark

After the update, MTBNeo ’s interface appears awkward. Most importantly, I’m unable to log in because the face recognition feature isn’t working. Additionally, I’ve forgotten my user ID and password, and there’s no option to recover the user ID

Bugs

I can’t pay Ujrah Card USD bill through app. Every time getting payment failed after OTP verification. Also, I can’t receive payment to my Yaqeen Savings Account through NPSB.

I do not need the banking app to tell me Ramadan times, there’s an app for that. Please get your basics sorted first.

I would change my ratings if these are fixed.

CAN NOT REGISTER

Im facing a bug, when I am trying to register for the smart banking app and input my account number, mobile number and date of birth I get an OTP but MTBNeo closes suddenly and I can’t input the OTP where it is required.
Please fix this issue!!

Crashes every time while transferring

The IOS version of MTBNeo seems to have some bugs. Whenever I try to send money to other accounts as soon as I click the transfer button MTBNeo just quits. Kindly fix this. So far I’ve seen this with every iPhone user.

App is not working

After updating the latest version, can’t access my account. Uninstalling MTBNeo and again install it and again it shows same login error. Please fixed it soon.

Crashing while clicking transaction

Its been long since the last update i am unable to make any transaction using iphone SE. Auto close whenever i press transaction button. Why arent you solving it. Its been too long and frustrating

Great but could be better

It’s a great app but it’s bit slow compare to other app in the market. Also I guess it’s high time for RTGS feature update

Add a feature ( add card to apple wallet )

Plz. Add an option so user can add their card to apple wallet from the mtb app so we can use apple pay.

Problem in new update in iPhone

Doesn’t display account number from drop down while try to perform any fund transfer (both intra bank and inter bank fund transfer, bKash transfer)

When dark mode is ON in iPhone, account statement is not visible

Bangla QR Payment Not Working

whenever i try to make payment with bangla qr app crashed. Hope that its a bug. Please resove it asap.

Bring back transaction SS sharing

Before this update sharing transaction screenshots was very convenient, also it masked confidential information beforehand. This updated version lack that feature

Fresh & New UI

A very good experience with fresh UI . 4 new unique themes are added . Overall highly satisfied.

Happy Review

⭐️⭐️⭐️⭐️⭐️
Fantastic Update!
I’ve been using MTB Smart Banking for a while now, and the recent update is a game-changer! The new interface is so much more user-friendly and the added features make managing my finances on the go super convenient. I love how smooth and fast everything is now, especially the enhanced security features. It’s clear the team is listening to user feedback and making continuous improvements. Kudos to the developers! Looking forward to more great updates in the future!

Excellent service for internet banking

More user friendly. I recommend for uses for MTB clients.

Nice and easy

This is by far the most easy to use baking app in Bangladesh. Has all the necessary features. The ability to use union pay virtual card with MTBNeo is really great.

You can literally do everything as a banking app

Works fine

MTB smart banking application

MTB smart banking application has made my life a lot easier. It has every single feature that I need in my daily life.

Best Handy Banking App in Bangladesh

i have few point which is given below:
1: User friendly app i have ever used.
2:Good Security Feature
3:Need to improve for User interface
4:Need more people to know about MTBNeo

One of the best mobile banking UI

I’m really amazed how well that UI put together for this mobile banking app. I usually don’t write review. But MTBNeo really Pushed me to write a five star review. Keep up your good work team



Is MTB Neo Safe? 🙏

MTB Neo is very safe to use. JustUseApp Safety Score for MTB Neo is 46.1/100.
This assessment is based on our NLP analysis of 229 user reviews. Combined with the app store average rating of 3.4/5.


Is MTB Neo Legit? 💯

MTB Neo looks authentic and legitimate. Our NLP models processed user feedback to estimate legitimacy. JustUseApp Legitimacy Score for MTB Neo is 46.1/100 .
This conclusion is based on analysis of 229 user reviews.




How was your experience with MTB Neo? Post a Review




Features

* Advanced Encryption: The service is secured by SSL encryption and additional proprietary encryption technology from MTB.

Stay connected to your MTB account and services 24/7 with the MTB Neo App, now available for iOS devices.

This convenient, free service is offered to all MTB customers registered for the MTB Neo App.

* Device Restriction: Only registered devices can access the MTB Neo iOS App.

* Registration Required: You must be registered for MTB Neo to access the iOS app.

  Contact Support
Developer:
Mutual Trust Bank Limited