CenterWell Pharmacy Reviews

Since I pretty much had to choose Humana when I started Medicare and needed a prescription provider supplement, I have had one problem after another. When I call them, it takes forever to get through all the Robo-questions and then the wait time to talk to a representative is unacceptable! I just tried to use their app for the first time, and it was so frustrating, it inspired me to write this review… I placed an order (reorder) 12 days earlier with a representative. Yesterday, after running out of my meds for two days, I called them back. After jumping through all of the Robo-operator hoops, I waited for a representative (on hold). Finally, the representative (after having me repeat most of the information that I had to give the Robot), I find out that there was no record of my order (which I had invested a lot of time in, 12 days earlier). I asked to speak to a supervisor, but they weren’t any available and one would call me back later in the day. Guess what, no call back from a supervisor. So, if you have a choice when you choose a prescription provider, DO NOT CHOOSE HUMANA!!!

Too many errors. I have to constantly log in and check my meds against what the pharmacy thinks i need. All too often it drops meds out of auto refill for no valid reason. I understand that if i don't respond to an auto refill message it will take a med out out auto refill, but i have many meds that just drop out for no reason.

But worst of all are meds that get locked in limbo and there is nothing you can do about them except call the pharmacy WHEN THEY ARE OPEN. 8am-8pm M-F sounds convenient right? If you live anywhere except in the pacific time zone maybe. Those hours are In the Eastern Time Zone which means in the Pacific Time Zone you can call from 5am-5pm M-F not convenient at all. I am constantly having to call to get meds out of limbo and sometimes i have to call multiple times as the person helping me does not do what they tell me they are doing, i.e. sending me the meds I have stuck in limbo. What happens is that I have meds that are ready for refills, and if i look at the meds i can see they are ready for refill but CenterWellPharmacy has lost them and won't let me order the refills. I must call in to get them unstuck and refilled. There appears to be no logic as to why a particular med gets stuck in limbo, they just do. This is the worst pharmacy app I have ever encountered.

I started using this in April and so far I have received two refills for eight prescriptions transferred to them by my two doctors. I am out of meditation that was ordered and apparently it was confirmed and ready to go and now not even on the account anymore.
You have to log in to order prescriptions, then you have to log in to pay and after paying the outstanding balance remains in notifications like your not sure if it was rejected or whatever.
The navigation to understand what’s going in is ridiculous and confusing and now that my prescriptions have been held up they can’t be ordered together anymore like my last pharmacy.
I thought online mail-order prescriptions were supposed to be simple and this has been the worst experience I’ve ever had, even after CVS for five years.
Anyway… I recommend skipping this and moving prescriptions to Costco or some little mom and pop pharmacy store. That’s the call I had to make with my doctor. You would think a pharmacist would understand two weeks without you meds doesn’t end well for anyone. The bottom line I just really hate this service.

First the positive:I’m happy with the ease of the OTC benifits. I’m also thrilled they raised it to 50. Can’t get anything for $25 these days. As far as the pharmacy RX side. It takes FOREVER to have anything processed filled and shipped. They say 7-10 day turnaround. I felt that a bit long. Especially if your on meds that can’t just stopped being taken. But it turns out to be more like 14+ days. Also every time I call about something, I get a completely different answer. I’m still just trying to have one med removed from my profile because it’s been replaces with a more effective one. So when it’s time for the correct med to be filled they tell me they can’t because the med that needs to be removed has a side effect with the one that I’m supposed to be taking now. ThisParticular medication is one of the kind that I can’t just stop. I will give them one more chance to make it right and then I’m done. The good thing is my meds end up being a small amount cheaper going this route. So that’s needed these days. If the phone staff was trained properly & they speeded up delivery it would be wonderful.

CenterWellPharmacy could be more efficient. If you could do more on the list of all prescriptions it would avoid confusion and be efficient. You should be able to request refills and change the automatic refills from the list of all prescriptions. Then they could be split up as you have them. Also if changes have to be saved put the save button immediately instead of having to scroll down.

The same thing goes to having to put refill requests in a cart then having to go through the steps of paying. Once the refills are selected they should finished. There are so many emails sent out payment could be in a email.

Seniors are going to be the ones using CenterWellPharmacy. So you need to keep in mind they have short memories and are not technically up to date. Also only one email needs to be sent out that order was received and sent out with payment due. No one wants to get 4 emails regarding one prescription. They will start ignoring all the emails. Efficiency is the key to less confusion understanding and proper payment.

So upon opening app today I knew of a few things I needed or wanted. Near top of app stated;”all past purchases.” This was clearly incorrect! It only showed a few things on recent purchases. I then proceeded to enter item names into search bar and the search resulted in “no match.” However, upon looking through various item categories I found the items I was looking for and under same name as I entered into the search bar!
I also understand, know and appreciate that items are typically at no cost to me,(including shipping). But the item mark ups are extreme! Often times 2-4x what you would pay locally or on other sites. Again, free or not the mark up is not comparable to purchasing elsewhere.
They need to work on the search engine results and realize the product mark up is way out of line with competition. Also, work on product pricing and offer more detail on some products,(poor or lacking descriptions on most items). I can also think of a few things that would be nice to add to the OTC store.

I think the benefits that Humana offers are great, but CenterWellPharmacy is awful for the OTC Pharmacy. Love the convenience of being able to do the OTC order via CenterWellPharmacy , don’t get me wrong, but to have it unknowingly dump your cart if you walk away from it? AWFUL! Then tonight I was filling it out and it timed out saying due to inactivity. I was scrolling through and clicking on different items to see if there was anything else I might need. So how is that inactivity? I guess CenterWellPharmacy is only good if you already have figured out exactly what you need and you better not dilly dally at adding them to your cart and checking out! It’s bad enough that it times out and you have to log back in, ok fine, but it dumps your cart too! Then I have to try to remember what I had decided to put in there this time...what a HUGE inconvenience. Especially for someone with memory and concentration issues. Please Humana, if you ever read reviews...please correct these issues? I haven’t read previous reviews, but I can’t be the only one that feels this way...I’d be shocked.

I wish that I would be contacted via email or text (as requested) if a RX has been cancelled. It has happened 4 (FOUR) times in 7 days from my Dr’s RX. I have a cap of $50 to contact me if my RX is over that amount~otherwise, I would expect it to be sent to me vs just cancelling the entire RX. Also, if a RX needs prior authorization, a simple email or text (with the medication listed-as also in my preference-I should be contacted ~ESPECIALLY~Since my Dr’s office wasn’t even contacted for Prior Approvals. I’ve been taking the same medications for almost 5 years & I’ve been a Humana member the entire time~The Pharmacist should be able to see that this (these) medications were previously taken the prior month-daily-and I’m now in a 20 day delay on several of my medications. My local pharmacy closed their doors & I requested Humana Mail Order Pharmacy because I’ve set my Dad, Aunt, & Uncle up for their meds thru Humana Mail Pharmacy for convenience & pricing. I want to remain a loyal Humana customer, but I do feel like being contacted is imperative for communication between patient/pharmacy relations.

I have been with them since January 1 and I have spent a total of 16 excruciating hours, trying to fix all the messes they make. I could go on for a week just about mistakes at center well; it’s very hard to get them to cover your claim, and none of the reps know anything I am so sorry I switch to Humana. As far as CenterWellPharmacy goes, you can’t count on that at all – – the information is not up-to-date or accurate. They send out Scripps that you don’t ask for. they ask you to transfer all your prescriptions to them so they can have them on file and they send them all to you. they tell you prescription is on their way that never arrive. If you call in the reps just me in a tangled mess and make it worse. The information on CenterWellPharmacy is hardly ever right and the rest tell you not relying on it. Humana has cost me a fortune in money, time, and my health app. I have canceled all my doctors appointments and therapies because each and every visit cost me four hours on the phone talking to people that have no idea anything about their company or the insurance business.

This pharmacy text me or calls me constantly almost to the point where it was harassing so I called Humana Medical to see if they could stop all the texting and calling and they “said” they did because the text and calls stopped. That was about 2 1/2 months ago. Now it appears they took me completely out of their system and I have been trying to get my meds ordered for six days now and they still have not mailed them. I have paid them all the money I was suppose to pay to get my order and I’m yet to even get a tracking number. Every time I call they tell me the same lie each time, it’s about to be shipped, it took me four days to get someone to get the order in the system they kept lying about putting it in each time. It’s like if I don’t do it their way I will pay. When I say they took me out of their system I mean they literally “TOOK ME OUT OF THE SYSTEM” a technician and to reinstate me, there was NO RECORD of me EVER having been a customer. That’s a problem now but it want be in the fall when I get to choose my medical for next year

This is one of the most frustrating websites I have ever accessed. Keeps tell me my password is incorrect. I reset it and next time I try to access the site it doesn’t recognize my new password. Also when I am out of refills the site site says it will contact my doctor for approval. After a day or two I receive an email informing my they are unable to contact my doctor. Don’t see why you are unable to make contact with my doctors office I have no problem doing so. I then access the portal at my doctors office and make the refill request there and no problem they order the refill. If I could rate your site a zero I would. I just want to talk to live to a person but you make that difficult as well. Extremely disappointed in your pharmacy service and definitely would not recommend it to anyone!

Makes me curious as to why I am being billed for my prescription of Linzess 72mg, 3 month order? I was under the notion that because I was getting my meds delivered and not using the local pharmacy, it was at no charge. I mean, I get charged $3.65 for Linzess when I picked it up at WinnDixie Pharmacy. But this was before I enrolled in the Humana Home Pharmacy system. I am out of this particular medication, thus the $6.99 expedited fee. And I understand that charge, but I would appreciate an explanation of why I’m being charged $9.65 for the 72mg Linzess, when I didn’t when it was Humana!! Thanks and I mean no disrespect by my word choices, k. Honest to goodness, don’t think it’s lost on me that I sound like a smart-*** when I type emails. That being said, I mean no offense, I was just sorta surprised when I saw the total for my most recent order. Thanks Centerwell!
-Patrick Brown

Getting in contact with the Pharmacy & their communication with the Dr. is always , for MEDS that have refills - Is a nightmare, every single MONTH. CW will send to you a reminder text-but to get the refills on the Same Meds I have taken for over 30 years, starts at least 12 days before refill. DAILY calls to CW & then to attending Dr for communication is like pulling teeth! I have told CW EVERY MONTH that my Dr only has office hours on Tuesday & Wednesdays. This is the situation every month - It is very difficult to be the patient trying to coordinate communication for these two providers! I am going to switch from CW AS THEY WILL TAKE yet another 10 days to mail out prescriptions after they finally speak to each other! So my meds are never available on schedule - Plus I have my own job to take care of, I am tired of babysitting Cw!

Humana mail order pharmacy is clearly the best pharmacy I have ever had I had to switch from Walgreens because WALGREENS is so horrible. My medication‘s are shipped from across the country and then delivered to my door faster than WALGREENS could get them to me and WALGREENS is literally across the street from my house! “I am Not exaggerating”Humana Pharmacy answers the phones immediately and you’re never on hold, they have so many people that are able to answer all of your questions right away! The service is Excellent!!!💚💙Also because of “COVID” at Walgreens you are no longer their local valued customer because they are too busy in the store and the drive thru administering vaccines and tests. Your literally standing there for a half hour amongst WHO knows how many sick people-they are too busy for you they say come back later!!! Please take my advice and go with Humana Pharmacy you won’t be sorry! Their APP is great and easy to use and you can track your shipping and they will keep you updated as to where and when it will be delivered. So your not stuck waiting for a delivery you can plan your activities around it. I couldn’t tell you the last time I was this happy with a company! Great Job Humana !!💜💚👍

Ordered a heating pad on last order and was cancelled but no reason given. Tried to order another today and said only one per year! OK, but that should have been given as reason for cancellation because I was not told that before. Also, while entering this order today, I was almost finished when it kicked me off for “inactivity”? I was typing the last item in when it kicked me off, how is that inactivity? And, I lost my entire order and had to start over and enter the entire order again; luckily I had written the part numbers of each item down! Have had nothing but problems with orders, and customer service had no clue what they are doing. I spent 35 years in customer service management and I know when it’s bad; it’s bad! I do appreciate being able to get these items but it shouldn’t be such a struggle every time especially for older folks!

It is not easy to find everything in a search. The products offered are minimal in comparison to products that are in a pharmacy. For example they do not offer a variety of sunscreen. I use titanium dioxide sunscreen, which is not offered. They do not have a good assortment of Feminine hygiene products especially vaginal lubricant such as Replens. The brands offered are not easily known brands. The vitamins and supplement are not organic and from off brand suppliers. There is only one type of incontinence pads. The cool-mist humidifer is for the ½ gallon when a Gallon size is available online to buy.
The supplement line is minimal; no zinc for example.
I could go on and on. The prices on some products are about 3x what it would cost if we were actually buying them from a commercial supplier such as Walmart. But since I’m not laying out the money it’s problematic. So, my point is that I will be getting stuff ( this is a medicare advantage policy, so why are there children's products offered)that I may not need but can’t actually get what I do need. I would like for Humana to have a patient advisory board to help make the OTC friendlier to all patients.

I do like getting my quarterly allowance for OTC products I would buy anyway. It does help with OTC cost. My only issue is with the site itself. Twice while I was shopping I was kicked out for timing out issues. That wouldn't have caused me to take away a star from my review. I took away the star because I was not only timed out before finishing, it wiped out my cart. Thus, I had to start all over again and find the products twice. That was my only complaint and why I gave it four stars instead of five.

UPDATE I have not had anymore issues. There are so many things to do from keeping up on meds, getting renewals and authorizations and price comparing with pharmacies near you. I must say having my meds sent to my door is just fabulous. They will work with you and your physician for generics and comparable meds that cost less. It is my main pharmacy except for me Rx scribed from office visit.

1. There are many items not listed on CenterWellPharmacy Store on mobile devices. If we were given the option of inserting the item number for items we need which you offer but are not listed it would be most helpful.

2. This is the second time that I have come up with an exact monthly total amount of items ordered but have been charged on my credit card for going over the monthly amount. Granted, they have both been very small amounts, but I am on a fixed income and I am very meticulous about how much I "spend" as to never go over the amount I have in my acct. I called in the first time and after much conversing and confusion on the reps part, it was agreed that the items I had ordered totaled the amount I had said and I was given credit for the extra charge. Now, the same thing has happened again, so I will have to call again...Ugh!! If this happens to hundreds or other people, this could be a big problem. Please check into it! Thanks for your kind attention to these matters.

I recently signed up for the additional insurance to add on to my Medicare Disability. I hadn’t been able to get anything in recent years because, there just wasn’t any plans in my area that allowed me to have my doctors, and important medications on the plan. But they told me to keep trying and not to give up hope that they keep adding places and plans and they said to call back next year and keep checking. So I checked a couple more times and they still didn’t have anything but now they do. I know I didn’t need to tell you all of that, but I just wanted to mention it to anyone that might be having the same issue, and is frustrated. Please mmkeep trying, because it is well worth it. CenterWellPharmacy for the medication is really a great app. It has everything there. medication’s listed and it even has a medication reminder if you need it. And it’s very easy to use and if you do have questions, you can call the customer service and they are super super! I just can’t say enough good things about them and CenterWellPharmacy !!
Thanks!!

Most of us who are mature thinkers allow that electricity is crazy, subject to error, and everything that man has made is subject to some degree of corruption. CenterWellPharmacy is no different. Works nicely most of the time, but not all the time because it is a construction of average humans doing their best to do well. Medicine apps for hurting or sick or dementia folk never do the job as the impatient demand. Yet, I think that is doing a decent job. Give others a break, I say. Take a look at what the pharmacists have to do and empathize with them. They mean we’ll and really care. Medicine is complex. More so than people want. Keeping tabs on our own refills is an adult responsibility. Expecting others to do it all for you is childish. Be thankful for Center Well Pharmacy. They’ve been good to me.