Contact CenterWell Pharmacy Support

by Bjorn Reddy

Too many errors. I have to constantly log in and check my meds against what the pharmacy thinks i need. All too often it drops meds out of auto refill for no valid reason. I understand that if i don't respond to an auto refill message it will take a med out out auto refill, but i have many meds that just drop out for no reason.

But worst of all are meds that get locked in limbo and there is nothing you can do about them except call the pharmacy WHEN THEY ARE OPEN. 8am-8pm M-F sounds convenient right? If you live anywhere except in the pacific time zone maybe. Those hours are In the Eastern Time Zone which means in the Pacific Time Zone you can call from 5am-5pm M-F not convenient at all. I am constantly having to call to get meds out of limbo and sometimes i have to call multiple times as the person helping me does not do what they tell me they are doing, i.e. sending me the meds I have stuck in limbo. What happens is that I have meds that are ready for refills, and if i look at the meds i can see they are ready for refill but the app has lost them and won't let me order the refills. I must call in to get them unstuck and refilled. There appears to be no logic as to why a particular med gets stuck in limbo, they just do. This is the worst pharmacy app I have ever encountered.

by Crazy4SHERMAN!

I started using this in April and so far I have received two refills for eight prescriptions transferred to them by my two doctors. I am out of meditation that was ordered and apparently it was confirmed and ready to go and now not even on the account anymore.
You have to log in to order prescriptions, then you have to log in to pay and after paying the outstanding balance remains in notifications like your not sure if it was rejected or whatever.
The navigation to understand what’s going in is ridiculous and confusing and now that my prescriptions have been held up they can’t be ordered together anymore like my last pharmacy.
I thought online mail-order prescriptions were supposed to be simple and this has been the worst experience I’ve ever had, even after CVS for five years.
Anyway… I recommend skipping this and moving prescriptions to Costco or some little mom and pop pharmacy store. That’s the call I had to make with my doctor. You would think a pharmacist would understand two weeks without you meds doesn’t end well for anyone. The bottom line I just really hate this service.

by Showmeskb

Since I pretty much had to choose Humana when I started Medicare and needed a prescription provider supplement, I have had one problem after another. When I call them, it takes forever to get through all the Robo-questions and then the wait time to talk to a representative is unacceptable! I just tried to use their app for the first time, and it was so frustrating, it inspired me to write this review… I placed an order (reorder) 12 days earlier with a representative. Yesterday, after running out of my meds for two days, I called them back. After jumping through all of the Robo-operator hoops, I waited for a representative (on hold). Finally, the representative (after having me repeat most of the information that I had to give the Robot), I find out that there was no record of my order (which I had invested a lot of time in, 12 days earlier). I asked to speak to a supervisor, but they weren’t any available and one would call me back later in the day. Guess what, no call back from a supervisor. So, if you have a choice when you choose a prescription provider, DO NOT CHOOSE HUMANA!!!