EZVIZ app not working? crashes or has problems?

EZVIZ Status

Last Updated on 2024-10-23 by EZVIZ Inc.

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566 User reports:
App has problems

User reports 566

⚠️ Most reported problems ⚠️

Not working

49.5%

27.4%

Photo/Video

14.3%

Account

4.6%

problems reported in the last 24 hours

24 hour clock ⏰

Summary of EZVIZ Problems 😠👌🔥

- Expensive cloud storage

- App periodically logs out

- Unnecessary prompt for Cloudplay subscription

- Lack of ability to individually arm cameras quickly

Have a Problem with EZVIZ? Report Issue

Common EZVIZ Problems & Solutions. Troubleshooting Guide

Complete guide to troubleshoot EZVIZ app on iOS and Android devices. Solve all EZVIZ app problems, errors, connection issues, installation problems and crashes.

Table of Contents:

EZVIZ iPhone Issues and Solutions

EZVIZ iOS app crashes, not working, errors
EZVIZ iOS app network issues
EZVIZ on iOS has black/white screen

EZVIZ Android App Issues and Solutions

EZVIZ has errors/crashing/not working
EZVIZ server network connectivity issues
EZVIZ has black screen

EZVIZ iPhone Issues and Solutions

Here are some helpful workarounds that should work whenever EZVIZ app keeps crashing or doesn't work as expected on your iPhone 14, 13,12,10,8,7,6, SE,XS,XR.

How to fix EZVIZ app crashes or not working on Iphone (iOS):

Close and restart the EZVIZ app on iPhone
Update EZVIZ app to the Latest Version for iOS
Uninstall and reinstall EZVIZ iPhone app
Update your iPhone to the latest iOS version

Fix EZVIZ on iPhone unable to connect to server/internet connection issues::

To resolve EZVIZ network issues, Reset phone network settings:
1. On iphone, Goto "Settings" » "General" » "Reset" » "Reset Network Settings".
2. Enter your device passcode. Then confirm "Reset Network Settings".

Turn off your VPN:
1. Goto "Settings" » "General" » "VPN".

Fix EZVIZ black/white screen (blank screen) on iPhone:

Follow the EZVIZ iOS app troubleshooting guide Here →

EZVIZ Android App Issues and Solutions

Fix EZVIZ not working on Android, crashes, errors or is unresponsive:

Follow these steps to resolve intermittent EZVIZ app issues:

Force Stop the EZVIZ App
1. On android, goto "Settings" » click EZVIZ app. » click "Force Stop".

Update EZVIZ to the latest version on PlayStore

Clear EZVIZ App Cache and Data:
1. On your device, goto "Settings" » click "Apps" » select "EZVIZ app" » click "Storage" » click "Clear Data" option. This Clears both data and cache.
2. Relaunch EZVIZ.

Fix EZVIZ unable to contact server/ EZVIZ internet connection errors on Android:

This issue is usually caused by your network. Here is how to fix:

On android, goto "Settings" » "Apps" or "Manage Apps" tab.
Click EZVIZ » "Force Stop".
Next, goto "Storage" » "Clear Data".
Again, got EZVIZ » "Mobile Data" » "Allow Background Data Usage".
Go back to "Settings" » "Connections" » "Mobile Network" » "Network Mode".
Now, put your network on 4G e.g. LTE/3G/2G (auto connect)
Relaunch EZVIZ on android.

Solve EZVIZ black/white screens issue on Android:

Follow the EZVIZ android app crash troubleshooting guide Here →

Contact Support

Some issues cannot be easily resolved through online tutorials or self help. So we made it easy to get in contact with the support team at EZVIZ Inc., developers of EZVIZ.

Verified email

Contact e-Mail: [email protected]

About this app

By using EZVIZ, it is so easy to manage your camera and other smart home devices remotely from across the globe any time. The this app app is designed to work with our series of Security Cameras and other Smart Home products. You can get full access and remote control of all devices functions at fingertips, and take necessary actions to ensure the safety of your homes, businesses and loved ones when receiving immediate motion detection alerts on your phone.