Contact EZVIZ Support

by Jahmay Khan

Not as stable as I had hoped. I have no idea why the app seems to periodically log out. This is an unfortunate situation because you will believe that all is well and the doorbell is monitoring and will record when motion is sensed or you get an alert when someone rings but you won’t. I submitted this question via the app and I haven’t received an answer as yet. My other devices or apps do not log out so I know it’s not a fault with my internet or data plan. Please fix it!

I’m a little surprised at the ‘textbook’ response to my concern. Surely I am aware that in order to use the app, I need to sign in, open it, and keep it running in the background. This isn’t the first video doorbell or security notification app I am using. I have done all of this. The issue is after signing into the app and letting it run in the background, the app for no apparent reason signs out and then I have to enter my password again to sign in. This is a little frustrating because I miss instances when someone rings my doorbell and I’m not home, someone comes up to my door or gets within the range I have defined. I am not able to respond on time if I have to sign in my password each time the doorbell rings. I will contact the email address as indicated for further assistance.

by Jack The Giant Killer

Bug: and a really frustrating one because every time I go into a camera it has this huge, unnecessary prompt that tells me Cloudplay has expired. I do not want cloudplay nor do I need a giant reminder box taking up half the screen real estate. Then to make things worse you click this button and you cannot exit the Cloudplay subscription plan window unless you force quit the app.

STILL no update to return our ability to individually arm cameras quickly. My single star review remains until you give us this feature back. I am tired of having to dig down 3 levels to disarm one camera while keeping the others armed. What is so difficult about adding an armed or unarmed button for each device right up front on the device page?!?!?!?!

by Frankschlecht

I own over a dozen Ezviz cameras and a couple DVRs and have been using them for years.

Initially, I was very impressed—which is why I continued to purchase their products. Ever since the overhaul of their app, however, it has been frustration and disappointment.

Frustration because the app freezes and crashes constantly—every 10-15 minutes of use. It has to be force closed and restarted.

Disappointment because Ezviz Support made me run in a bunch of silly circles for weeks only to tell me in the end that they tested the app on the iPhone 11 and it works fine. As if no bug or use case could have slipped through their testing procedures.

And that was it. The problem is me says Ezviz.

Well, if they don’t want to fix it, I will—by canceling my cloud subscription, getting rid of my ezviz products and switching to a more reliable brand with an app that isn’t garbage and support that actually tries to help.

I tried to work with them on this and gave them a lot of my time and patience (in addition to what i spent). It’s time to move on, and I hope that my experience helps someone else avoid the same scenario.