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Company Name: GoEuro
About: Omio is a search tool that allows to find the fastest, cheapest and best travel options.
Headquarters: Berlin, Berlin, Germany.
Omio Customer Service 👿🤬😡😠💢😤
Listed below are our top recommendations on how to get in contact with Omio: Europe & U.S. Travel. We make eduacted guesses on the direct pages on their website to visit to get help with issues/problems like using their site/app, billings, pricing, usage, integrations and other issues. You can try any of the methods below to contact Omio: Europe & U.S. Travel. Discover which options are the fastest to get your customer service issues resolved..
The following contact options are available: Pricing Information, Support, General Help, and Press Information/New Coverage (to guage reputation).
NOTE: If the links below doesn't work for you, Please go directly to the Homepage of GoEuro
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Contact e-Mail: apps@omio.com
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Read 7 Customer Service Reviews 😭😔💔
I purchased 2 train tickets departing Madrid for Sevilla on 9/24/23 at 9:10 AM. I have no information regarding these tickets. I have been charged $112.81 for these. How do I find the reservations? Kr, Brad
Hi , i booked a ticket which i want to change the date for as its not the date i require. please help me with that
purchased two rail tickets from you on Aug 23 for $192.09 to go from Edinburgh to Inverness(1st class) on Sept 23. There was no first class service or car on that date, how do I get a refund? Your ref:FEMCMTRT 65882DF8-C82
TRIED 5 TIMES TO BOOK ANY PAY VIA PAYPAL OUR DAY RETURN TO EASTBOURNE FROM LONDON BRIDGE CHOSE 5 TIMES TO COLLECT TICKETS FROM STATION .....BUT EACH ATTEMPT TO PAY SITE HAD CHANGED COLLECT TO SEND TO EMAIL DO NOT WANT TICKETS THAT WAY WHY IS YOUR SITE IGNORING IT I HAVE HAD PROBLEMS AND LOST MONEY WHERE QR CODE NOT READABLE .................................HELP
Be Aware! Trying with Omio in emergencies is a nightmare.
by IriePat
It’s not trusting, I bought 2 tickets Valencia to Madrid more than a month before Covid19 emergency happened. When I tried to cancel before my trip because of Covid19 restrictions, I couldn’t do it because the app was saturated, when I tried to do it through costumer service emails, I got no answer, I tried from their Facebook page and just got a general message from a machine, when I tried to call it didn’t work either. So the week of restrictions came up and I couldn’t cancel nor contact any assistance from Omio. I spent $223 and one month and a half after they just refunded $88. So I’m deleting the app and unlike Facebook page, and I’m gonna leave all the worst reviews anywhere I see Omio, so they won’t do the same to other costumers.
WORST SERVICE THEY STEAL YOUR MONEY
by Isabel318
This is the WORST service for tickets I’ve ever used! Worst client support, and worst solutions for refunds, 7 days to reply a miss informed email and never replied calls! they DONT refund the whole value you paid for, if you don’t want omio credits they will charge you even more! And the omio credits only come as individual discounts so if you want to use it all in one trip you have to buy separate tickets and PAY MORE service fees and PAY MORE for the rest of the ticket yourself even if you have money from another refund. They ROBBED me 7 euros now and a lot more, tying me to keep using this HORRIBLE SERVICE.
Glitch resulted in charges and no refund
by GondorGold
I really liked goeuro and had been using it for about 6 months while living in Europe, but last month the app glitched and charged my card for a bunch of tickets I didn’t buy- customer service admitted to me that the iPhone app had glitched and the problem had been solved, but only refunded the most expensive tickets despite my own app showing me a bunch of archived trips for tickets i hadn’t used! I still have charges on my card that don’t make sense. If you download keep very careful track of the trips you are taking! I’ll be using Trainline now
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- If you are a Omio: Europe & U.S. Travel customer and are running into a problem, Justuseapp might not be the fastest and most effective way for you to solve the problem but at least you can warn others off using Omio: Europe & U.S. Travel.
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