Contact Sygic GPS Navigation Maps Support

by JimSpeedy1Dino

I purchased this app about 5 years ago, and purchased the premium package and other options. There was a learning curve to mastering this app, and it did credible job. But there are important fundamental functions that are now extinct, rendering the app useless for navigation beyond giving verbal instruction. And now the biggest issue is the frustration I have with their customer service that has ignored repeated requests regarding legitimate performance failures that were once promised with the Premium +Traffic North America-Lifetime License, Head up display lifetime license, Real View Navigation-Lifetime License, etc. etc.

This app no longer has a landscape mode for either Head-Up Display or Real View Navigation. They only way they blue line/arrow within “Real View Navigation” had any value was in landscape mode.

I finally grew tired of being ignored every time I addressed this consistent issue through their “give us feedback” venue. I also have the Sygic Travel app, and both have become a waste of money. Since I happened upon the complaints here, I decided to add mine to the heap. I want to see if this addition placed in this forum will stir this recalcitrant Sygic team into enough initiative to respond to me on this forum. I want the “bug fixed” with an update and apology afters years of complaining.

by Rick Ayers

But the app doesn’t seem to have partnered with Ducati. I bought a brand new motorcycle in Italy, and it connects directly to my phone to display a map function when navigating. It’s super helpful but the only map application I can use is Sygic. I thought it would be fine, but when I went to look up directions to go back to the dealership for routine maintenance, the map software couldn’t even locate the Ducati dealership in Naples, Rome or anywhere nearby (I bought in Caserta). I had to go to Google to get the coordinates eventually to copy and paste into the app. On a later drive, I had an appointment and the navigation sent me on a new route it said would be faster through an area I didn’t know. It was directing me to go through an area that has been closed for two years and I ended up late to my appointment due to backtracking. To top it all off, I keep getting asked by the app to upgrade to premium when I can use Google maps for free, which overall provides me a better experience. I don’t care for the spam, the bad instructions or lack of a proper search function (other major landmarks are equally difficult to find, regardless of searching in Italian or English thus far). One star

by Beighn

This was a great app when I purchased it a year ago but greed has corrupted it since. Ever since they started the map subscription towards the middle to end of last year the software is full of bugs. It will no longer give you the fastest route and will give you a route that is 1-3 hours longer. Will not reroute it’s directions. Crashes at least twice each 2 1/2 hour trip. Maps are still incomplete such as 3D building feature. Incorrect info on maps such as street names. And the dash cam plugin is the most frustrating bugfest. The dash cam will only record for a certain amount of time and when you go to start a new recording it will over write your last recording. Customer service will not actually read any bug reports you send them and reply with a canned email that doesn’t actually address the bug reported and try to up sell more of their plug ins. The core software has bugs that are overlooked while they focus on adding more pay-to-use features that have their own bugs. It’s just a cash grab now with little tech support and broken features.