Box app not working? crashes or has problems?

Box Status

Last Updated on 2024-10-24 by Box, Inc.

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Summary of Box Problems 😠👌🔥

- Limited ability to annotate files natively

- Random crashes when zooming or flipping through pages of documents

- Consistent crashing when reading or viewing files, regardless of file type

- Frustrating to use and unreliable in performance

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Common Box Problems & Solutions. Troubleshooting Guide

Complete guide to troubleshoot Box app on iOS and Android devices. Solve all Box app problems, errors, connection issues, installation problems and crashes.

Table of Contents:

Box iPhone Issues and Solutions

Box iOS app crashes, not working, errors
Box iOS app network issues
Box on iOS has black/white screen

Box Android App Issues and Solutions

Box has errors/crashing/not working
Box server network connectivity issues
Box has black screen

Box iPhone Issues and Solutions

Here are some helpful workarounds that should work whenever Box app keeps crashing or doesn't work as expected on your iPhone 14, 13,12,10,8,7,6, SE,XS,XR.

How to fix Box app crashes or not working on Iphone (iOS):

Close and restart the Box app on iPhone
Update Box app to the Latest Version for iOS
Uninstall and reinstall Box iPhone app
Update your iPhone to the latest iOS version

Fix Box on iPhone unable to connect to server/internet connection issues::

To resolve Box network issues, Reset phone network settings:
1. On iphone, Goto "Settings" » "General" » "Reset" » "Reset Network Settings".
2. Enter your device passcode. Then confirm "Reset Network Settings".

Turn off your VPN:
1. Goto "Settings" » "General" » "VPN".

Fix Box black/white screen (blank screen) on iPhone:

Follow the Box iOS app troubleshooting guide Here →

Box Android App Issues and Solutions

Fix Box not working on Android, crashes, errors or is unresponsive:

Follow these steps to resolve intermittent Box app issues:

Force Stop the Box App
1. On android, goto "Settings" » click Box app. » click "Force Stop".

Update Box to the latest version on PlayStore

Clear Box App Cache and Data:
1. On your device, goto "Settings" » click "Apps" » select "Box app" » click "Storage" » click "Clear Data" option. This Clears both data and cache.
2. Relaunch Box.

Fix Box unable to contact server/ Box internet connection errors on Android:

This issue is usually caused by your network. Here is how to fix:

On android, goto "Settings" » "Apps" or "Manage Apps" tab.
Click Box » "Force Stop".
Next, goto "Storage" » "Clear Data".
Again, got Box » "Mobile Data" » "Allow Background Data Usage".
Go back to "Settings" » "Connections" » "Mobile Network" » "Network Mode".
Now, put your network on 4G e.g. LTE/3G/2G (auto connect)
Relaunch Box on android.

Solve Box black/white screens issue on Android:

Follow the Box android app crash troubleshooting guide Here →

Contact Support

Some issues cannot be easily resolved through online tutorials or self help. So we made it easy to get in contact with the support team at Box, Inc., developers of Box.

Verified email ✔✔

E-Mail: android-support@box.com

Website: 🌍 Visit Box Website

Privacy Policy: https://www.box.com/static/html/privacy.html

Developer: Box

About this app

If you are not an a this app Enterprise user, please consider the this app - Cloud Content Management app. If you are unsure if you have a this app EMM Enterprise workspace, please contact your company’s IT administrator. this app for EMM works with this app EMM Enterprise workspaces.