Constant Contact Reviews

by DiscerningUser17

I’ve been using CC for a few years now via the website. I’ve been alternating between using my laptop and iPad. Recently, on my iPad, I couldn’t access the button to upload graphics (it was always below the bottom of the screen), so today, I downloaded ConstantContact . I was creating a simple email notification that included details about an event. I had copied the when/where details but when I tried to paste into ConstantContact , ConstantContact shut down, without saving any of the other information I’d already entered. I tried twice, using different methods for the paste function. This is unacceptable. I’m paying a substantial monthly subscription, so I expect something as basic as copy/paste to work.

Now I learn that I can’t edit a draft created from the website version of Constant Contact in ConstantContact . From the customer knowledge base: “ Note: Only campaigns that were originally created in the mobile app or campaigns that were created using the Cross Device Editor on a desktop can be edited.”

Since the “Cross Device Editor” wasn’t rolled out until today (that I’m aware of) and I created the draft yesterday, I have to go back to the website (which doesn’t necessarily mean “created on a desktop”—tech writers, don’t make assumptions). This is very bad design.

by NikJVale

ConstantContact is terrible. It’s so unresponsive that it’s impossible to know if anything you’re trying to do is actually happening.

For example, when sending a test email clicking Send doesn’t appear to do anything - there is no loading/busy icon, ConstantContact just appears to sit there and the send button remains active so you can click it multiple times. Then all of a sudden, after minutes of waiting sometimes, you get an email sent message! Also, on the Send Test Message screen, if you enter emails and then scroll down, the emails you enter disappear!

I’ve also had trouble scheduling emails. This time there is a busy/loading icon but it never went away! After a long wait I ended up restarting ConstantContact to check the email had moved from draft to scheduled.

by WendyBankhead

Last month I tried to create a campaign but ConstantContact on my phone wouldn’t let me add a link. That’s terrible for a small business trying to connect clients with products. It wouldn’t work from the laptop either. I did a chat with customer service that took 30 minutes and the end results was that someone would get back to me in 4 business days. 4?!!!! Now today I’m trying to create a campaign on ConstantContact and it keeps saying “cannot create a campaign at this time”. I’m about to cancel. Unacceptable, Constant Contact! I pay $200+ dollars a year for this and this is a joke.

by TheLarkGal

I Constant Contact app was usable and really I’d say “good”. The latest version however wants me to take back every good thing I ever said about ConstantContact where are used to be able to just open ConstantContact and easily see what percentage of your males were open what percentage were clicked on and basically click through and see your campaign they’ve now reduced the webpage to a teeny tiny scale and made it ConstantContact page. If I wanted to see all of that I would just open the website. Thank you for taking the website and making a miniature for the complete fail. #LetMeTakeThisGreatThingAndTurnItIntoShit

by Alp3863

This might be the most frustrating app offered. You pay for something that works 30% of the time. It was such a great tool and worked fine when I signed up for it last year. Recently, the screen goes black and app shuts down the more information you put into the email. I can’t tell you how much work and time I’ve lost using ConstantContact. Yes...I’ve updated it over and over again. It just keeps getting worse. I only use this program on my phone for business emails. The screen goes black and app shuts down each and every time. I’ve gotten to where I have to save after each thing I type in order to not loose it. I’m looking into a new app so if anyone has any recommendations I’m all ears!

by JMoore501

Sadly, this is a completely useless app. You can’t edit email campaigns in any way (content or scheduling) unless they were originally created on your mobile device. Why even have a mobile app if it’s not at all compatible with the desktop platform? I download ConstantContact a few times each year hoping I’ll be able to make some tweaks, insert a few lines I thought of while out of the office, or add a quick pic from my phone into a newsletter project, only to be disappointed every time. To summarize, ConstantContact provides no value (except for checking open rates) unless you want to create and build out a campaign from scratch on mobile. Developers, please work on desktop compatibility!

by Patton434

ConstantContact is absolutely useless!! You cannot edit email at all. You can’t even copy existing email campaigns. It has hardly any functionality at all. How far behind the times is Constant Contact as a company? Do they not realize that in today’s society people need mobile functionality. Not everyone can sit down at a desktop computer. Today people work remotely or from the road. We also need to be able to perform (at least minor) tasks on the go in real time. If you use a smartphone or a tablet of any kind, do NOT use Constant Contact. I will most likely be recommending a different email platform for my company fairly soon. I use my iPad when I travel, so I will find another email platform that has a more functional app!

by Lolitastar

I almost never take the time to write app reviews but I’m so mad after using this one that I am now.

After working so long to craft a message (marketers understand how long it takes to create even the simplest message), I get an error message saying “invalid characters....” It doesn’t tell me which characters are disallowed, leaving me to stare in wonder at my message, which still contains mostly default text, as to what the issue is! As a result, I can’t save the message I’ve now worked on for over an hour and had to recreate because the program doesn’t have an auto-save feature.

The most infuriating aspect of this experience was to come back to ConstantContact after switching between web, mail, and the CC applications (gathering info for my message), to be returned to the home page of the #%^* CC app—my draft completely gone, nowhere to be found! I am beyond upset about this.

ConstantContact is so underdeveloped for this day and age, and for a company of this size and reputation. The UI looks so promising and inspires confidence when opening, but the lovely design of the home screen is lipstick on a pig.

by Dominic Ollhoff

Started working for a company that uses constant contact a few months ago. We send emails to 1500+ people multiple times in a week. I am so surprised that a company as large as Constant Contact cannot make ConstantContact work properly. It is never updated...currently...the last post I can see was from 4/19. I have sent 8+ since the 19th and they do not so up on ConstantContact . It would be FANTASTIC if you can edit templates I have saved from the web portal on mobile or even start the same template I’ve been using for months on mobile. Also a whole other side is please please make your emails for mobile friendly. I hope the system can improve!

by Thimble45

Why is your app so completely useless and it has been for years! You are one of the leading email campaign companies and yet ConstantContact has no use in today’s world. Why aren’t you producing an app that does ALL the things that you can do on the computer.
I travel a lot and these days there are concerns about laptops on flights so I travel with an iPad Pro and do nearly everything on it ....except ...you guessed it Constant Contact. My store frequently requests that I send out new emails or I need to edit emails in draft form while I am traveling ......???????? App can’t do it! I would have thought this would have been addressed years ago to keep current with today’s business needs.
It makes us think we need to find a different company.
I see you have terrible reviews in this area too. Don’t you care about this issue?

by BeckyMGA

Any company with this much revenue and this many customers should be able to create a basic working app without the incedible number of bugs this has. So flawed. I try it about 2-3 times per year, hoping they have worked out the bugs. Nope. Worse, if anything. And when you call tech support, they’re like what? Huh? Oh, well all I can see is what’s on my laptop. My response: why have a mobile app if tech support isn’t going to share the pain when there is a bug, and will report it and get it fixed. Final assessment: the only reason ConstantContact is worth downloading is to watch your stats when you are away from your laptop. The tech support guy even asked me: why would you be using your iPhone for this? I said well, why do you have a mobile app if you don’t expect me to??? I’m frequently away from my computer, therefore I use my iPhone for a lot of business.

by Fdsthvsghouhbdsxvhghjhfvvf

This apps only functionalities are seeing the stats for campaigns sent on a desktop and adding contacts. When I talked to the sales rep, I was assured that I could create my campaign on the mobile app. While that is technically true, here are a few things she failed to mention:

1. Campaigns created on a desktop cannot be edited on ConstantContact
2. When you create a campaign on ConstantContact , you are limited on how many “fields” you can put on the campaign.
3. You do not have half of the features available to customize a template on ConstantContact as you do on a desktop.
4. You cannot schedule existing campaigns on ConstantContact unless you created them on ConstantContact .
5. You cannot hyperlink text on ConstantContact . You can only add individual links.
6. You cannot link the “button” feature to an email address like you can in the desktop version.
7. You cannot attach a link to an image like you can in the desktop version.
8. You cannot edit anything about what the email says.

The funny thing is that this company’s free competition allows you to do all of this and even more on ConstantContact AND desktop.

Literally the only benefit received with their outrageous monthly fees are more emails reaching the inbox instead of the junk box.

Seriously considering ending my subscription and going back to MailChimp.

by Macgirl_k

ConstantContact itself it’s not too bad but Constant Contact is horrible. I wouldn’t ever ever ever ever ever recommend it. It goes so incredibly slow that creating an email takes over three times as long as it should. I thought it was my computer so I tried on multiple computers and Internet systems and had other people tell me the same thing. When I contacted Constant Contact they told me that the save feature is so people don’t lose their work but it saves after every. single. thing. I type. And I mean everything even one word. I have to use it for work otherwise I wouldn’t be using it. If there’s anyway that they can update their system so it doesn’t save as often I will gladly sign something saying if I lose everything it’s OK because it seriously would be faster to redo everything multiple times!

by Mr.rich Boy

I succumbed to the commercial first put out by this company indicating email sign up and traffic would flow in like crazy (and all I had to do was watch it come in). In fact, the sales team was far better at selling than the product team had product and staff to offer. What I thought I’d get for $50 a month was more sign ups and traffic. What I got was a novice ‘expert’ with less knowledge than I already had who would ‘talk’ to me weekly. Waste of money! But oh...for $300 a month I could get what the commercial (and name) offers.

I highly doubt it. No proven results as is so typical in this marketing aspect of the internet. Any company can make promises, and make it sound great..but like the rest, they don’t have any results to prove it for their clients and the cost is too high.
The entire commercial was false advertising.
Save your money. You’ll still be doing the work yourself. And they won’t be producing anything more than empty promises. No wonder the commercial was pulled off the air fast.

by JRSHAFF

For a while it was the perfect mobile companion, but for the past several months it will not show the most updated version of the work done on the website. It shows me only very old “scheduled” emails that are long delivered or never shows me any emails under “scheduled”, “sent” or “drafts”. Looked to install the upgrade thinking it was an issue on my end but no upgrade available. I’m sure this is a temporary issue but would be happy to put back to 5 stars if these issues would be consistently resolved.

by R_AM2015

I signed up for the free trial, but was shortly contacted by phone. The customer service representative helped me determine if I should upgrade based on my goals for my business. I was on the fence, so they gave me a month of premium with a money back guarantee.

Overall, I’m satisfied with the program. I can send out emails, it’s easy to collect and store client information, and there is always support you can call whether it’s technical or marketing questions.

My one critique would be that they were less hands on after the first week of premium trial. They don’t give you much about content (maybe that’s a difference price). Also, one of the features of premium became unavailable before the trial ended. I never called to find out why.
My other critique is that it can be to go back and forth between the desktop and constant contact app on the phone. You cannot edit emails you’ve started on the computer in ConstantContact . However, it’s much easier to upload content such as photos from your phone on ConstantContact .

by BuyFromPaul

Be weary of their “free trial” offer. Their high pressure sales team will tell you that the trial is no good and unless you buy their all in package, you’ll get no benefit.

Had I had the opportunity to evaluate it properly, I would have waited. I wrote the company about starting the program now since I was unable to use it prior but they have no interest in accommodating me.

The person that referred me was also supposed to get a free month or something but that never happened either. Had I know this to be their M.O., I would have looked for another email product.

by Starfish Scrapper

Quick update on status of my announcements. Real convenient to use for adding recipients. As an alumni organization I frequently run into alums who are not engaged. ConstantContact allows me to hand them my phone and let the type in their information.

by Equinox Inn At Biscuit Hill

I’ve found Constant Contact to be fairly easy to use for my 2 different businesses. The drag and drop feature for photos is a plus for me. And starting with one template then being able to incorporate additional features to personalize the email has been beneficial.

I use the results reporting area to manage my data base. Customer service was a BIG help when we had a company move across town and I needed to remove 200+ email addresses- they walked me thru a short cut- AND I wasn’t on hold forever!!

There are more features in place, that I plan on utilizing in the future....

by GMO Omg

Constant Contact has been a lifesaver for my business communications. I signed up when the recession hit hard in 2008 and continue to reach clients and industry contacts with helpful marketing information monthly to this day. The customer service is amazing it's worth every dollar. I have worked on other platforms for clients that are not as user friendly. There is always a friendly customer service voice willing to help take care of any quirky issues. Thank you!