NB passport Status

Last Updated on 2017-11-27 by New Balance Trading (China) CO.,LTD

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Common NB passport Problems & Solutions. Troubleshooting Guide

Complete guide to troubleshoot NB passport app on iOS and Android devices. Solve all NB passport app problems, errors, connection issues, installation problems and crashes.

Table of Contents:

NB passport iPhone Issues and Solutions

NB passport iOS app crashes, not working, errors
NB passport iOS app network issues
NB passport on iOS has black/white screen

NB passport Android App Issues and Solutions

NB passport has errors/crashing/not working
NB passport server network connectivity issues
NB passport has black screen

NB passport iPhone Issues and Solutions

Here are some helpful workarounds that should work whenever NB passport app keeps crashing or doesn't work as expected on your iPhone 14, 13,12,10,8,7,6, SE,XS,XR.

How to fix NB passport app crashes or not working on Iphone (iOS):

Close and restart the NB passport app on iPhone
Update NB passport app to the Latest Version for iOS
Uninstall and reinstall NB passport iPhone app
Update your iPhone to the latest iOS version

Fix NB passport on iPhone unable to connect to server/internet connection issues::

To resolve NB passport network issues, Reset phone network settings:
1. On iphone, Goto "Settings" » "General" » "Reset" » "Reset Network Settings".
2. Enter your device passcode. Then confirm "Reset Network Settings".

Turn off your VPN:
1. Goto "Settings" » "General" » "VPN".

Fix NB passport black/white screen (blank screen) on iPhone:

Follow the NB passport iOS app troubleshooting guide Here →

NB passport Android App Issues and Solutions

Fix NB passport not working on Android, crashes, errors or is unresponsive:

Follow these steps to resolve intermittent NB passport app issues:

Force Stop the NB passport App
1. On android, goto "Settings" » click NB passport app. » click "Force Stop".

Update NB passport to the latest version on PlayStore

Clear NB passport App Cache and Data:
1. On your device, goto "Settings" » click "Apps" » select "NB passport app" » click "Storage" » click "Clear Data" option. This Clears both data and cache.
2. Relaunch NB passport.

Fix NB passport unable to contact server/ NB passport internet connection errors on Android:

This issue is usually caused by your network. Here is how to fix:

On android, goto "Settings" » "Apps" or "Manage Apps" tab.
Click NB passport » "Force Stop".
Next, goto "Storage" » "Clear Data".
Again, got NB passport » "Mobile Data" » "Allow Background Data Usage".
Go back to "Settings" » "Connections" » "Mobile Network" » "Network Mode".
Now, put your network on 4G e.g. LTE/3G/2G (auto connect)
Relaunch NB passport on android.

Solve NB passport black/white screens issue on Android:

Follow the NB passport android app crash troubleshooting guide Here →

Contact Support

Some issues cannot be easily resolved through online tutorials or self help. So we made it easy to get in contact with the support team at New Balance Trading (China) CO.,LTD, developers of NB passport.

Verified email ✔✔

E-Mail: [email protected]

Website: 🌍 Visit Passport Parking Website

Privacy Policy: https://passportinc.com/privacy-policy/

Developer: Passport Labs, Inc.

About this app

NBpassport is to support the information exchange between brand and new balance china retail store , it will communicate the market and product information to all retail stores , also manage the store picture and product display quality , it will also facilitate every store to send daily and monthly data( sales and inventory ) to back office for reporting purpose . 这款App帮助你全面地管理掌握销售数字，揣在兜里的“销售日报“!