Guide app not working? crashes or has problems?

Guide Status

Last Updated on 2016-08-16 by Shane Clifford

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Common Guide Problems & Solutions. Troubleshooting Guide

Complete guide to troubleshoot Guide app on iOS and Android devices. Solve all Guide app problems, errors, connection issues, installation problems and crashes.

Table of Contents:

Guide iPhone Issues and Solutions

Guide iOS app crashes, not working, errors
Guide iOS app network issues
Guide on iOS has black/white screen

Guide Android App Issues and Solutions

Guide has errors/crashing/not working
Guide server network connectivity issues
Guide has black screen

Guide iPhone Issues and Solutions

Here are some helpful workarounds that should work whenever Guide app keeps crashing or doesn't work as expected on your iPhone 14, 13,12,10,8,7,6, SE,XS,XR.

How to fix Guide app crashes or not working on Iphone (iOS):

Close and restart the Guide app on iPhone
Update Guide app to the Latest Version for iOS
Uninstall and reinstall Guide iPhone app
Update your iPhone to the latest iOS version

Fix Guide on iPhone unable to connect to server/internet connection issues::

To resolve Guide network issues, Reset phone network settings:
1. On iphone, Goto "Settings" » "General" » "Reset" » "Reset Network Settings".
2. Enter your device passcode. Then confirm "Reset Network Settings".

Turn off your VPN:
1. Goto "Settings" » "General" » "VPN".

Fix Guide black/white screen (blank screen) on iPhone:

Follow the Guide iOS app troubleshooting guide Here →

Guide Android App Issues and Solutions

Fix Guide not working on Android, crashes, errors or is unresponsive:

Follow these steps to resolve intermittent Guide app issues:

Force Stop the Guide App
1. On android, goto "Settings" » click Guide app. » click "Force Stop".

Update Guide to the latest version on PlayStore

Clear Guide App Cache and Data:
1. On your device, goto "Settings" » click "Apps" » select "Guide app" » click "Storage" » click "Clear Data" option. This Clears both data and cache.
2. Relaunch Guide.

Fix Guide unable to contact server/ Guide internet connection errors on Android:

This issue is usually caused by your network. Here is how to fix:

On android, goto "Settings" » "Apps" or "Manage Apps" tab.
Click Guide » "Force Stop".
Next, goto "Storage" » "Clear Data".
Again, got Guide » "Mobile Data" » "Allow Background Data Usage".
Go back to "Settings" » "Connections" » "Mobile Network" » "Network Mode".
Now, put your network on 4G e.g. LTE/3G/2G (auto connect)
Relaunch Guide on android.

Solve Guide black/white screens issue on Android:

Follow the Guide android app crash troubleshooting guide Here →

Contact Support

Some issues cannot be easily resolved through online tutorials or self help. So we made it easy to get in contact with the support team at Shane Clifford, developers of Guide.