HomeGoods Reviews

It’s unfortunate that this company is unable to provide a better online experience. If you are going to have the employees take photos of items, please put a standard on what should be photographed, the quality of the photo and be consistent with when the photos will be posted. The photos on HomeGoods are not intriguing enough to actually bring people in the store. They merchandise being captured and the quality of the photo is just meh. However when you go in the store, the experience is great. Store experience and online experience should not be so different.

I should have just kept moving along when I read the first 2 reviews. I also should have known better when a couple of the reviews were talking about the store rather than HomeGoods itself. I just downloaded HomeGoods , it pulls up a pop up window for you to choose your store. You click the one to follow and then it closes. I thought oh, it’s resetting. Nope! It just crashes. Every time. Crashes when I touch HomeGoods . It flashes the HG red box and then crashes. Again. I did this three times and then realized, wow, they weren’t just complaining to complain. Seriously can’t even open HomeGoods . And yes I’m on an iPad and yes it’s up to date on the latest IOS version. Waste of time... these developers needs to get their act together, this is a big company to just have HomeGoods crash. If my developers didn’t fix this, they would be kicked out the door and not hired in the interactive world. Ever! Ugh

I’ve now downloaded HomeGoods three times. Very disappointing since it will not open once I put in my store location preference. The first time I chose a couple stores in my area since it allows you to choose more than one that are close by. But it would not allow me to move forward on the website. The cursor just went around and around. I deleted it and tried to download it again, this time Changing it to list only one store. It did not work a second time. This last time I changed stores. And still the cursor goes round and round and round without allowing me to use the website. I’d be happy to use it without putting in a store preference but HomeGoods is designed in a way that it requires you to do so. In the time it took for me to play with HomeGoods, I could’ve driven halfway to the store – unfortunately I don’t have the time to do that now

As another user said, when I saw 2 stars I should have moved along. The only good reviews keeping this from showing one star in the Apple app store are people reviewing the actual store experience-not HomeGoods itself. I spent 3 minutes on it only to realize the only visibility to my local store is random pictures other customers post while shopping. My store had less than ten pictures and there is no potential to shop/order online. If you like this app, use their sister store TJ Maxx’s app. It is still hard to find brand name deals- but that’s not on them, it’s the brand limiting TJ Maxx from making it easy for customers to seek out their steeply discounted products specifically. So, you do have to sift through a lot to find the gems- but you can order online. this app shouldn’t have bothered even building HomeGoods. An embarrassment for such a great store.

i went into the store and they haven’t stocked the shelves properly bc i guess they’re lazy. i’m looking for a specific item — that i saw the matching set to and purchased the matching set. i go home and go on the website so hg can get some more $$ from me, but the website is literally garbage. it’s just a store locator. you know google does that for you, right? it said to download HomeGoods to view products. Okay, i did this. according to HomeGoods , hg has 2 items. so HomeGoods is just as trash as the website. and it has false advertisement. i was in the store and the employee at the desk said everyone gets 10% off their items. i go up to the desk to purchase my items and the employee denied this and said it was only if you open a card. i shouldn’t have bought anything because that was just rude. false advertising doesn’t do any good so stopppp doing itttt.

I downloaded HomeGoods to hopefully shop online. But, soon found that HomeGoods said “Blog”. So, I thought that I possibly downloaded their “blog” app instead of their online shopping app. So, I started looking for that app. However, that was the only app. Their actually website isn’t a shopping site either. Both HomeGoods and website are obviously not for shopping online. I was super disappointed with HomeGoods. They did show a handful of items, but the only way to actually purchase them is to go into one of their stores. I’m handicapped and can’t shop in stores, like a regular person. So, without HomeGoods working as a shopping and shipping site. I can’t buy from “Home Goods”. I’m so very upset about this. Please, fix your website and app, so people who literally can’t get into your store to shop, can shop online. Thank you.

Nothing works on this crap app. this app is the best store ever, and I am always excited to see what they have in their stores, but now that most of them are shut down, how are we expected to see what’s in the stores if the locations, browse section, and pretty much anything else doesn’t work?

The button literally says to browse what’s in stores, and when you click an open store to browse it sends you to a dead end page with literally no information on it. Sooooooo, the only thing they have here are a couple of inspirational pics for ideas around the house which makes HomeGoods seem like Houzz degenerate slow little sibling. I wish I could give this crAPP a negative 5 rating, and even then I’d still wonder if I’m being too lenient!!!!!

crAAAAAAAAAAAAAAAAAAAPPPPPPPPPPP!!!!!!!!

I was excited to see this app had an app as I thought, “Finally, I can buy online or at least see inventory...without having to drive in Bay Area traffic and go out of my way just to rummage through and hope to find the items and style on my ‘need to buy’ list.” 🙌

While the See What’s In Your Store is intriguing, I was sorely disappointed to find no local inventory / ability to buy - Just random pictures of people taking shots of merchandise with no ability to filter. Overall, it’s basically just a mirror image of their website (and msite) on an app.

Given, I didn’t read the description closely but...sister company TJ Maxx has an app and website with capabilities users want and engage with, and ultimately purchase from.

I’ve used HomeGoods for several weeks (or, have been trying to when it doesn’t crash), and have been disappointed by the meager postings from store associates. While I understand and accept that style and interests are in the eye of the beholder, who wants to make trips to the store went all that is generally posted (when posted at all) are photos of either run-of-the-mill desk items such as calendars or waste baskets, or outlandish things that most people probably would not buy (metal knight in a suit of armor?!). I follow 4 stores in my area within an hour drive, the best stores, although admittedly busier, rarely post to HomeGoods ...maybe once every 1 to 2 weeks. App crashes so frequently,nearly every tine I use it, and I’m on an 8Plus, so I was hoping for more ease of use and reliability with HomeGoods.

I enjoy shopping in Home Goods however HomeGoods is not to it’s potential and HG is missing an opportunity to maximize gaining customers using HomeGoods. Since HomeGoods is relying on the employees and/or customers to post to this Home Goods app HomeGoods falls tremendously short. I think a better way to maximize HomeGoods is to #1 have a HG team devoted to developing this appt with all the great finds, deals and beautiful decor that HG has. #2 to have a drop down tab with a section for customers to comment and post their purchases from HG. I’m a avid shopper at HG and would definitely comment and post what I purchase from HG. I’m rating this appt 2 1/2 on it’s potential if suggestions are followed through.

I got this thinking that I could browse the items in the store and buy what I want. No. It is basically a blog of pictures of things that people posted and there is zero information on the things posted. The store has the potential to make an app that a customer might want to use instead of driving from store to store to find things that they might have wanted to get when they saw them, but didn’t and then when they went back, the item was gone. But might very well be in another store. That’s what I was hoping this would be like. But, it is not. If that’s what you we’re hoping for too, this is not HomeGoods for you.

It doesn’t work! It just keeps asking to sign in, select a store and then continuously repeats the same, again and again and again and again and again and again and again. I’ve deleted HomeGoods , hard rebooted my iPhone, and reinstalled, only for it to continue. All I needed was my card to scan at checkout. HomeGoods wasted everyone’s time. Why do all your stores need separate apps anyway. One, just one app, select the store you need, or not even, just let us access our info across every store with a universal card. This is ridiculous. After the aggravation of this, I just left my order and walked out. Not worth this much stress!!

Setting my store was fun. It constantly showed the searching dial rotating until I finally closed then reopened HomeGoods to find it took. Then I tried to view items from the store. Good luck if you want to scroll through effortlessly and see more than 10 items. The scrolling simply locks so you can't see all products posted.

Also, there's no search feature and the categories to browse are too limited to hone in on what you're looking for. Example: I was looking for accent pillows and the closest I could get was home accessories and bedding. So had the products all actually loaded I'd have to scroll through every side table, lamp, chachki, bedspread and rug to possibly find pillows.

App is great for just browsing a few items at your nearby stores, but by the time you see something you like pop up, if they only have 1 in stock, or you see it a day or two late, it’s likely gone already. So, you’re essentially out of luck. Sometimes other stores have it, though!

This is ridiculous... why even have an app if it’s totally unusable? I love the store and all the delicious items in there. I could shop that store for hours; however, HomeGoods is totally frustrating to me since it keeps crashing and never updated with current items in the store. I would never link my TJX card to such an unstable site. I click on the emails I receive advertising the great products, but I am unable to see anything as it always crashes. I’m sure your sales would go through the roof if on line purchases were possible, as well as listing the current in store items. Come on...it is possible!!!

I was so excited to see Home Goods FINALLY got an app! However, I don’t really see what the purpose of HomeGoods is. It doesn’t have a search button, which is really frustrating. Sometimes you want to see if a specific item is in stock. Or, you want to narrow down the search for a specific category of items. The pictures are pretty horrible. It’s not doing the items justice to display them this way. There’s really no set up to navigate HomeGoods effectively. This looks like it was just thrown together by a bunch of amateurs.

This review is for HomeGoods only, not about the store itself, because the store is awesome. HomeGoods is so generic and useless. There is no search option available, which is a must for an app. The categories are horrible. I wanted to look for kitchenware and the option was “Gourmet Kitchen.” I clicked on it and it gave me 5 items! It does not even show you everything they offer! I truly do not understand the purpose of HomeGoods. It’s also not the easiest to navigate. I feel like you have to click more times than you should just to get to where you need to be. Needs major improvements!

This doesn’t even deserve 1 star!
You really lost the opportunity of online sales! I visited our new store today. There were several items I was interested in purchasing. Before buying, I wanted to view them while in the room at home. I wanted to share it with my family. So much for that...I went to your website—waste of my time. I thought I would download HomeGoods to shop or mark as my favorites—well that was another waste of my time. this app, how long have you been in business? It won’t be much longer unless you can move to the technology of today’s market.

I live in an area that has a few of these stores near where I live or work. The first thing I had to do was select a store. There is an option to select all, so I did. It wouldn’t allow me to go beyond that page. I tried closing and reopening HomeGoods , but it did no good. Then I opted for choosing one store. Work fine, then I wanted to see if there were other items at different locations. It wouldn’t show me any others even after I unclicked my preferred location. Very frustrating.

Why would a retail store in 2021, in the era of COVID, NOT offer online shopping via an app? Seriously? I’m baffled. Do you think I’m going to put on my HyperColor t-shirt, pop a Nirvana CD in my car stereo and drive to your store to browse? I want to comparison-shop at home, pay online, and then have the option of home delivery or curbside pickup. Look—I miss the way it used to be but the world has changed. If you don’t change with it, you’re going to fail. It’s a pity because I’ve heard positive things about your store and there’s a new one in my city.

We all can agree that Home Goods is an exceptionally intriguing store that has a rewarding shopping experience because of the assortments of finds for the home and gifting in this store. You never get board since there is always something new and different brought in most everyday. However, HomeGoods is failing in that experience. HomeGoods relies on store employees to post. Not only are just a few items 2-5 items in the a.m. and p.m., those things being posted are not even all the eye catching of their goods. It is nice that they allow customers to post items themselves such as their finds, but it’s rear as there may not as many people willing to spend time to document & share what they find or see. I on the other hand am constantly posting things I see in store (Temecula & Menifee, Ca stores) that I have no room or budget to afford so then feel that someone else would benefit from such a find, therefore I post. I am a decorator at heart and have a keen eye for things and placement. Maybe I could be a “tastemaker” for HomeGoods🤔 Three stars for the apps potential!

i went into the store and they haven’t stocked the shelves properly bc i guess they’re lazy. i’m looking for a specific item — that i saw the matching set to and purchased the matching set. i go home and go on the website so hg can get some more $$ from me, but the website is literally garbage. it’s just a store locator. you know google does that for you, right? it said to download HomeGoods to view products. Okay, i did this. according to HomeGoods , hg has 2 items. so HomeGoods is just as trash as the website. and it has false advertisement. i was in the store and the employee at the desk said everyone gets 10% off their items. i go up to the desk to purchase my items and the employee denied this and said it was only if you open a card. i shouldn’t have bought anything because that was just rude. false advertising doesn’t do any good so stopppp doing itttt.

The latest update to HomeGoods is horrible. The pictures are too small, first time user features pop up with every use. I don’t understand why companies feel they need to change or update something that works well. I am fortunate that the person in charge of posting pictures from the local store, updates the photos early in the day and shows a variety of items. Definitely not accessing HomeGoods every morning like I used to, it’s a shame.

I love the Home Goods store however HomeGoods needs some work. I envisioned browsing and searching through HomeGoods to see all their great finds. Our brick and mortar Simsbury store is loaded with awesome finds and HomeGoods showed literally few pics and of that posted are useless items and doesn’t even come close to representing the beautiful products they carry. If I were relying on HomeGoods to draw me to the store It would actual make me shop elsewhere. So disappointed and within minutes uninstalled app.

So too many problems and I’ve barely had HomeGoods a day. I love the idea of checking out what this app has currently available, but it doesn’t matter if their app keeps shutting down every 5-10 minutes and then I have to restart all over again.

The scrolling function isn’t very smooth either. It will stop letting me scroll and I assume this is because it’s trying to load more items. Also this is a serious battery killer.

I used to live in Massachusetts and we had lots of stores there. When I moved back to Va there were no stores here! Then they started opening stores and I finally got to go to our this app in Christiansburg! I got mirrors, rugs and washcloths! Things I needed but couldn’t afford from other stores! Such a Blessing!! Thank you for opening our store!!❤️