Contact Muse Support

by Piccoj99

Update: $95/year subscription is WAY too expensive for a pricey device to be used with it’s totally subpar app with numerous audio issues. Get better audio recordings, fix the UI, cut the subscription price in half and I might be back. I was a firm believer in this product, but it has taken a turn for the worse. Sounds like they don’t even listen to the audio recordings before uploading them. Someone has to be working there to realize that this is majorly an audio experience, and even slight problems are exaggerated when you’re trying to get in the zone. The device is still pretty amazing but it’s tied to an app that makes it way less usable.

A few minutes with this app and EEG device will help calm you down. It is an efficient brain training tool, as the techniques are easy to remind yourself of as you go about your life. The design of the app is all around very pleasing. The audio was better with the last version, but it's still some of the best I've heard in an app. The brain-sensing device is VERY well designed and built. This is a very cool product with a lot of potential for other applications beyond calmness training and I'm excited to see more in the future. I'm curious as to what users are doing with the SDKs that were offered with the Kickstarter. Some really imaginative stuff could come out of this!

by Suuzyq

I have waited quite some time but was very eager to purchase a Muse headband. I finally received it & was trying to “create an account”or log in (if you have one)has been quite a ridiculous nightmare (I received NO emails in response to password). Reached out via chat for a WHOLE day & was “introduced” already several times so basically got NO support in trying to “obtain a new password”. Then reach out on instagram where I actually thought because I got a response I’d get help, but that wasn’t the case.... So it is the week before July 4 holiday (received headband & was reaching out 6/28) only to find out I will not be able to access the APP until july 4 is over so for almost a WHOLE week, I cannot even use the headband! So I can’t even give a fair review because there is a lag/lack in customer support for sure, and since I was hoping to actually USE the headband I cannot even review that....
I was hoping to make a lot of referrals for people to purchase these (as I work in the health & wellness fields) & actually DID refer 1 person getting one before I even got mine (got no credit for that either). Now I am seriously reconsidering since the customer service part hasn’t been useful at all.

by RajB112786

This app likes to say that distractions are a part of life. Yet if you meditate with its band in a distracting environment, your calmness percentage goes down. Also the app contradicts itself when it says distractions are part of life and if the meditator gets distracted he or she should focus on his or her breath to meditate successfully. Yet, the unpredictable noises reduce chances of calmness points and chirping birds for calmness. Due to this I have to think too much in order to be calm when that defeats the purpose of calming the mind.

Worst of all, it seems as if you have to be an incredibly advanced yogi with a near perfect diet in order to meditate successfully and my best moments with it were after I was exhausted from an incredibly stressful day, arguments with people who mistreated me, and fell asleep.

With its contradictions about distractions and annoyances, the Muse app is better off having a silent or no sound section to go along with the sounds of a beach, desert, rainforest, and city park. The meditation sessions would be much better. Otherwise, it will prove something that I have been saying for approximately one year “you cannot spell contradictory without the word ‘con.’”