TG5 app not working? crashes or has problems?

TG5 Status

Last Updated on 2024-04-03 by Mediaset.it

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Common TG5 Problems & Solutions. Troubleshooting Guide

Complete guide to troubleshoot TG5 app on iOS and Android devices. Solve all TG5 app problems, errors, connection issues, installation problems and crashes.

Table of Contents:

TG5 iPhone Issues and Solutions

TG5 iOS app crashes, not working, errors
TG5 iOS app network issues
TG5 on iOS has black/white screen

TG5 Android App Issues and Solutions

TG5 has errors/crashing/not working
TG5 server network connectivity issues
TG5 has black screen

TG5 iPhone Issues and Solutions

Here are some helpful workarounds that should work whenever TG5 app keeps crashing or doesn't work as expected on your iPhone 14, 13,12,10,8,7,6, SE,XS,XR.

How to fix TG5 app crashes or not working on Iphone (iOS):

Close and restart the TG5 app on iPhone
Update TG5 app to the Latest Version for iOS
Uninstall and reinstall TG5 iPhone app
Update your iPhone to the latest iOS version

Fix TG5 on iPhone unable to connect to server/internet connection issues::

To resolve TG5 network issues, Reset phone network settings:
1. On iphone, Goto "Settings" » "General" » "Reset" » "Reset Network Settings".
2. Enter your device passcode. Then confirm "Reset Network Settings".

Turn off your VPN:
1. Goto "Settings" » "General" » "VPN".

Fix TG5 black/white screen (blank screen) on iPhone:

Follow the TG5 iOS app troubleshooting guide Here →

TG5 Android App Issues and Solutions

Fix TG5 not working on Android, crashes, errors or is unresponsive:

Follow these steps to resolve intermittent TG5 app issues:

Force Stop the TG5 App
1. On android, goto "Settings" » click TG5 app. » click "Force Stop".

Update TG5 to the latest version on PlayStore

Clear TG5 App Cache and Data:
1. On your device, goto "Settings" » click "Apps" » select "TG5 app" » click "Storage" » click "Clear Data" option. This Clears both data and cache.
2. Relaunch TG5.

Fix TG5 unable to contact server/ TG5 internet connection errors on Android:

This issue is usually caused by your network. Here is how to fix:

On android, goto "Settings" » "Apps" or "Manage Apps" tab.
Click TG5 » "Force Stop".
Next, goto "Storage" » "Clear Data".
Again, got TG5 » "Mobile Data" » "Allow Background Data Usage".
Go back to "Settings" » "Connections" » "Mobile Network" » "Network Mode".
Now, put your network on 4G e.g. LTE/3G/2G (auto connect)
Relaunch TG5 on android.

Solve TG5 black/white screens issue on Android:

Follow the TG5 android app crash troubleshooting guide Here →

Contact Support

Some issues cannot be easily resolved through online tutorials or self help. So we made it easy to get in contact with the support team at Mediaset.it, developers of TG5.

About this app

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