Contact Terryberry Be Well Support

by Unhelpful/Bad Customer Service

I am using this app for a walking contest my company is hosting. For the first few days I was using my Health App on my phone, but I then acquired a Fitbit and synced that to the app. It ended up deleting all of the data I logged the first few days.

I have been requesting help from the support team for over two weeks. They initially told me to send them any dates and steps I needed to manually add back in and they would correct it for me. I have sent them multiple messages with the information. They have since sent me multiple messages with instructions on how to manually add steps myself, then informed me that adding steps manually was not enabled for the contest I was in, and said to once again send them the dates I needed added back in and they could do it for me. I sent them the dates AGAIN last week, and received no response, acknowledgment of the message, OR have seen my steps added in. I just sent them another request this morning. We shall see if they even bother to answer. Truly truly horrible customer service and I’m starting to question whether it’s a Bot responding to me and not a live person at all.

by M*nxy

I wouldn’t recommend using this for any sort of competition. Looks like you can just manually enter activity and it will convert it into steps. I was very discouraged once I saw that I was consistently beat at the end of the day by someone entering in activities.

It seems like this is a common complaint but the responses from the company just gloss over how this is an obvious flaw. They are unable to accommodate people that may not want to carry their phone or get a wearable. It’s a competition! There needs to be a way to be held accountable. It should at least be made very obvious on the leaderboard how many are real steps and how many steps are activity steps.

I was really excited about this competition and am very discouraged to even participate. What’s the point when someone can just add steps and beat you. Will be deleting and no longer participating. I even spoke to others at my company and they feel like it’s pointless to try. We have a month long competition and the “winner” has been adding activities so will probably win it in a week or two. Wow. Not fun and kind of has made me despise some coworkers. Haha.

by KenClark

There’s no way to auto import workouts from Apple fitness, just steps. Cannot import weight and other medical details. I should be able to import all of these metrics automatically each day, not manually enter. I prefer to all of my metrics public such as Heart Rate, sleep, seed oil consumption, processed foods, weight, any whatever I would like to auto import and share. I would prefer to upload more than one image per day as I do more than one workout a day. Strava has some good functionality that this app developers can learn from. Dissatisfied.