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by Skippy221342231

MobilLink monitoring for a standby residential generator is useless. It did work well when monitoring standby home generators with 3G Cellular antennas through Verizon. However, with Verizon no longer supporting 3G networks, every MobileLink customer must either have a 4GLTE cellular antenna with Verizon, or use a Wi-Fi monitoring antenna. If you live outside of Verizon network, or have poor extended signal for your Wi-Fi ... you’re basically screwed for MobileLink monitoring. Please look at Power Telematics cellular antennas for monitoring your generator. Their antenna works great with instant and accurate email/text messages providing alerts and generator status. It works with any cellular service carrier. Definitely an improvement over MobilLink with Verizon service. I spent over $1,000 on MobilLink antennas and service fees for hooking up MobileLink antennas in 2020, only to have NO MONITORING! Don’t let MobileLink technicians fool you into believing you have a “controller problem” and that’s why their MobileLink antennas don’t operate. It is not true! I’m done with MobileLink ripping me off! FYI - I’m not financially affiliated with Power Telematics. However, I found them to be a responsive and responsible company.

by HildaH

Revised Review 1/6/22
Regardless of how many times Generac supposedly “improves” this app, and regardless of how many times I delete it and reinstall it, it is still buggy and useless. For example, just today I received a massage that there’s a message for me in Mobile Link app. Fine, except I cannot connect. I deleted and reinstalled it, but still no luck! They got nerve to charge for this piece of junk!
Last Year Review:
This is one of the most annoying app I’ve used (forgive the word “used”, because it’s unusable). And now they’ve gone to subscription mode! Every time I open it, it wants me to enter my info AGAIN. It doesn’t let me select the free option which is really I shouldn’t select it anyway because it’s basically worthless. Because all you have to do is to take a peak at your general. If it’s green, you’re good to go. No reason to pay a subscription! After Generac suggested I delete the app and download it again, it’s still unresponsive. I paid almost $11,000 for a 22kW unit with wifi, but I cannot use the wifi, which was one of the reasons I bought this unit. What a disappointment!

by Farkel99

I got several monthly emails that my wifi-capable generator had not been ‘connected’, followed by an email (December?) that there was a software problem at Generac. Next, an email (January) that the software issue had been fixed, then another email (February) saying my generator was (still?) not connected. I called my Generac guy who took a look and ended up having to power down and reboot the generator’s controller. When he left, the app was showing correct status. Eight hours later, the app showed ‘disconnected’; next morning, 15 hours later, connected, all ok. Later that day, disconnected again. 5 gays later, still disconnected - or is it ‘disconnected again’. Questions: 1) Is anything about this normal, i.e. is there some schedule for connecting & disconnecting? 2) Can anything the app tells me be trusted? 3) Does my less-than 2-year-old generator have a bad part that will be covered by my 10-year warranty, or will Generac try to blame my wifi network? 4) Will anyone from Generac respond to this review?