Contact Abode Support

by Jamestemple0429

I purchased an abode system to secure my home a few months back and installed it directly after. I immediately had issues. 1 of 3 Abode Cams I ordered didn’t work right out of the box. 1 more stopped working within 24 Hours. They sent me two more. Again, 1 didn’t work at all, the other worked for a week, and then again, failed. While I was a paying subscriber for their monitoring, my Abobe system stopped responding to my door sensors at all. I set the alarm, opened the door, and nothing. No notifications. No alarm triggered. I have no idea how long it wasn’t working. Each time I’ve interacted with abode support, they were next to no support. The features that are pictured in the Self Monitoring sections of their website don’t accurately reflect the product they deliver either. They show the user receiving a detailed notification about events happening in their system; however, that isn’t the case. With the self monitoring, users only get a generic message stating that an event occurred with no further detail. The notifications for “self monitoring” do not help someone monitor their home using an expensive security system. They just serve as another notification on the phone. Im not sure how this company hasn’t been hit with a massive class action lawsuit on behalf of its customers, but I’m sure it’s only a matter of time.

by Carl123

I bought the alarm four years ago when it didn’t require a subscription. Unfortunately, it’s now $220/year to get notifications on your phone. That kind of bait and switch is usually a sign of a company that’s in a pricing death spiral, so probably best to look elsewhere for a security system. We’re replacing ours later this summer. Notice that in the developer’s response claiming that you do get notices without subscribing, they don’t mention what those notices say. The notice says “An Event Occurred”. That might be a water alarm caused by a broken pipe or it might just be a momentary network glitch (which happens regularly and isn’t their fault). All meaningful information is blocked unless you pay for a subscription. If you go into the app, the information about the alarm is blocked behind an offer to become a subscriber. No subscription=no information Don’t just take my word. Sort reviews by most recent and see how many others within the past year say the same thing.

by Cancelling Abode

We’ve attempted to use Abode for a year and have had every failure imaginable. We’ve contacted support which will troubleshoot the issue after the fact but then within a week a new issue will come up. The fobs don’t work. The cameras constantly loose connectivity. Even if the cameras have connectivity half the time you can’t see play back despite paying for 24/7 monitoring. Or you can’t scroll down to rewatch footage without it freezing. Humans walking up to the door won’t be captured despite person/pet monitoring being turned on. The list goes on. Ultimately you cannot have peace of mind using this system since it is constantly failing, needing troubleshooting or just straight up not recording. 0/10. A complete waste of money and time. If you are looking for a security system that records 24/7 when you pay for 24/7 monitoring then I would not use this system.