Ottawa Citizen app not working? crashes or has problems?

Ottawa Citizen Status

Last Updated on 2024-07-02 by Postmedia Network INC.

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Common Ottawa Citizen Problems & Solutions. Troubleshooting Guide

Complete guide to troubleshoot Ottawa Citizen app on iOS and Android devices. Solve all Ottawa Citizen app problems, errors, connection issues, installation problems and crashes.

Table of Contents:

Ottawa Citizen iPhone Issues and Solutions

Ottawa Citizen iOS app crashes, not working, errors
Ottawa Citizen iOS app network issues
Ottawa Citizen on iOS has black/white screen

Ottawa Citizen Android App Issues and Solutions

Ottawa Citizen has errors/crashing/not working
Ottawa Citizen server network connectivity issues
Ottawa Citizen has black screen

Ottawa Citizen iPhone Issues and Solutions

Here are some helpful workarounds that should work whenever Ottawa Citizen app keeps crashing or doesn't work as expected on your iPhone 14, 13,12,10,8,7,6, SE,XS,XR.

How to fix Ottawa Citizen app crashes or not working on Iphone (iOS):

Close and restart the Ottawa Citizen app on iPhone
Update Ottawa Citizen app to the Latest Version for iOS
Uninstall and reinstall Ottawa Citizen iPhone app
Update your iPhone to the latest iOS version

Fix Ottawa Citizen on iPhone unable to connect to server/internet connection issues::

To resolve Ottawa Citizen network issues, Reset phone network settings:
1. On iphone, Goto "Settings" » "General" » "Reset" » "Reset Network Settings".
2. Enter your device passcode. Then confirm "Reset Network Settings".

Turn off your VPN:
1. Goto "Settings" » "General" » "VPN".

Fix Ottawa Citizen black/white screen (blank screen) on iPhone:

Follow the Ottawa Citizen iOS app troubleshooting guide Here →

Ottawa Citizen Android App Issues and Solutions

Fix Ottawa Citizen not working on Android, crashes, errors or is unresponsive:

Follow these steps to resolve intermittent Ottawa Citizen app issues:

Force Stop the Ottawa Citizen App
1. On android, goto "Settings" » click Ottawa Citizen app. » click "Force Stop".

Update Ottawa Citizen to the latest version on PlayStore

Clear Ottawa Citizen App Cache and Data:
1. On your device, goto "Settings" » click "Apps" » select "Ottawa Citizen app" » click "Storage" » click "Clear Data" option. This Clears both data and cache.
2. Relaunch Ottawa Citizen.

Fix Ottawa Citizen unable to contact server/ Ottawa Citizen internet connection errors on Android:

This issue is usually caused by your network. Here is how to fix:

On android, goto "Settings" » "Apps" or "Manage Apps" tab.
Click Ottawa Citizen » "Force Stop".
Next, goto "Storage" » "Clear Data".
Again, got Ottawa Citizen » "Mobile Data" » "Allow Background Data Usage".
Go back to "Settings" » "Connections" » "Mobile Network" » "Network Mode".
Now, put your network on 4G e.g. LTE/3G/2G (auto connect)
Relaunch Ottawa Citizen on android.

Solve Ottawa Citizen black/white screens issue on Android:

Follow the Ottawa Citizen android app crash troubleshooting guide Here →

Contact Support

Some issues cannot be easily resolved through online tutorials or self help. So we made it easy to get in contact with the support team at Postmedia Network INC., developers of Ottawa Citizen.

Verified email

Contact e-Mail: [email protected]

About this app

Plus get the latest on the Ottawa Senators, Redblacks and Fury FC with the best sports coverage in Canada including scores, standings, highlights and commentary. iPhone users enjoy the latest stories and multimedia features without a subscription. iPad users can access 10 free articles every 30 days, to sample the wide variety of breaking news and special features – plus extensive photo and video coverage. Home delivery print subscribers receive unlimited access on the iPad, included as part of their print subscription and can gain access by simply signing in with their existing account when prompted. The Ottawa Citizen is your trusted source for local news, politics, sports and entertainment. Stay up-to-date throughout the day with breaking news in Ottawa, Ontario and around the world. If you’re not an existing print subscriber, you can easily subscribe through iTunes. • Account will be charged $9. We appreciate and value your feedback. Please send any comments, suggestions or questions to: mobilesupport@postmedia.