Smart Homes app not working? crashes or has problems?

Smart Homes Status

Last Updated on 2021-08-18 by PressPad Sp. z o.o.

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Common Smart Homes Problems & Solutions. Troubleshooting Guide

Complete guide to troubleshoot Smart Homes app on iOS and Android devices. Solve all Smart Homes app problems, errors, connection issues, installation problems and crashes.

Table of Contents:

Smart Homes iPhone Issues and Solutions

Smart Homes iOS app crashes, not working, errors
Smart Homes iOS app network issues
Smart Homes on iOS has black/white screen

Smart Homes Android App Issues and Solutions

Smart Homes has errors/crashing/not working
Smart Homes server network connectivity issues
Smart Homes has black screen

Smart Homes iPhone Issues and Solutions

Here are some helpful workarounds that should work whenever Smart Homes app keeps crashing or doesn't work as expected on your iPhone 14, 13,12,10,8,7,6, SE,XS,XR.

How to fix Smart Homes app crashes or not working on Iphone (iOS):

Close and restart the Smart Homes app on iPhone
Update Smart Homes app to the Latest Version for iOS
Uninstall and reinstall Smart Homes iPhone app
Update your iPhone to the latest iOS version

Fix Smart Homes on iPhone unable to connect to server/internet connection issues::

To resolve Smart Homes network issues, Reset phone network settings:
1. On iphone, Goto "Settings" » "General" » "Reset" » "Reset Network Settings".
2. Enter your device passcode. Then confirm "Reset Network Settings".

Turn off your VPN:
1. Goto "Settings" » "General" » "VPN".

Fix Smart Homes black/white screen (blank screen) on iPhone:

Follow the Smart Homes iOS app troubleshooting guide Here →

Smart Homes Android App Issues and Solutions

Fix Smart Homes not working on Android, crashes, errors or is unresponsive:

Follow these steps to resolve intermittent Smart Homes app issues:

Force Stop the Smart Homes App
1. On android, goto "Settings" » click Smart Homes app. » click "Force Stop".

Update Smart Homes to the latest version on PlayStore

Clear Smart Homes App Cache and Data:
1. On your device, goto "Settings" » click "Apps" » select "Smart Homes app" » click "Storage" » click "Clear Data" option. This Clears both data and cache.
2. Relaunch Smart Homes.

Fix Smart Homes unable to contact server/ Smart Homes internet connection errors on Android:

This issue is usually caused by your network. Here is how to fix:

On android, goto "Settings" » "Apps" or "Manage Apps" tab.
Click Smart Homes » "Force Stop".
Next, goto "Storage" » "Clear Data".
Again, got Smart Homes » "Mobile Data" » "Allow Background Data Usage".
Go back to "Settings" » "Connections" » "Mobile Network" » "Network Mode".
Now, put your network on 4G e.g. LTE/3G/2G (auto connect)
Relaunch Smart Homes on android.

Solve Smart Homes black/white screens issue on Android:

Follow the Smart Homes android app crash troubleshooting guide Here →

Contact Support

Some issues cannot be easily resolved through online tutorials or self help. So we made it easy to get in contact with the support team at PressPad Sp. z o.o., developers of Smart Homes.

About this app

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