Nu Reviews

Nu Reviews

Published by on 2025-02-17

🏷️ About: O Nubank nasceu para acabar com a complexidade dos bancos tradicionais e devolver o controle da vida financeira nas mãos de cada um. Somos a maior empresa de tecnologia em serviços financeiros da américa latina.


       


Overall Customer Experience 😎


😎 Positive experience
47.6%

🤬 Negative experience
42.9%

🫥 Neutral
9.5%

~ from Justuseapp.com NLP analysis of 12,195 combined software reviews.



Summary of Customer Reviews (Takeaways): 💎

- Works fluidly

- Great animations

- Better user experience



Read 22 Customer Service Reviews 😠💢

4.8 out of 5
Good banking app, lousy customer support & client comma

They never answer the question you’ve made, simply because they don’t bother reading it, as they will copy & past previously written texts to send you as an answer, which have nothing to do with your question, in the first place. They don’t know how to speak Portuguese, and are always introducing English words in their speech; however, if you switch to English they just don’t speak English either. Pathetic. Last but not least, they treat you as a child and send dozens of “reminders” about the payment of your credit card bill starting DAYS *BEFORE* the due date, and continuing several days after you have already paid (I have never paid after the due date). Very disrespectful with their clients, treating you as their BFF (please show some respect here, shall you?). But Nu works alright.

Doesn’t show

These silly announcements with the updates are a joke. They are trying too hard, looks sad.
The way Nu is designed is also terrible. Open any other banking app and you’ll see how it should look like...

Time to grow up and leave the cool startup good vibes behind...

App doesn’t work

I can’t login on my account, Nu shows an error message and crashes.

Bring the Transactions Search Bar Back!!

Please return with the search option in the transactions history. It was one of the most helpful features that allowed me to easily organize my financials.

Features are blocked due to new phone

I changed my phone over the weekend and can’t access some features until someone at Nubank reviews my picture. In the so criticized “traditional bank” I was able to solve my problem at the ATM in minutes.

Login got much worse

What is this new phone password login screen?? Makes it 10x more annoying to use, makes no sense. Thinking of closing account.

Urgent Update

Yesterday night (January 20, 2020) my app was updated to this last version. However, it is not opening since then. I’m currently using an iPhone 11 (regular edition) with the last iOS version.

Issues with login on iOS13

Couple issues I had:
- password field (actual clickable area) becomes too small on iOS13
- clicking on the 'eye' icon to show the password hides the field entirely
- using a password manager's auto fill functionality (eg. 1password) hides the password field entirely

Bank ia good. App not so much

App is horrible. Is often loses all actions, doesn’t work. Takes forever to do anything. There’s so much to improve. Maybe if they developed it natively instead of hybrid, it would work.

A lot of potential

Great idea with a lot of potential. Still has a long way to go, though.

Great functionality

But it needs an update to iOS 11. It has a few GUI glitches when looking to ur payment

Beautiful and simple

The best digital bank!

Great

The only thing I think they need to add is support to paying bills through PDF files. Other than that, it’s one of the best bank apps out there.

So far so good

I have my account for almost a month now and so far it’s has been working just the way it say it will work. Hopefully it will continue so.

Absolutely the best!

The best experience possible ever! Of all Brazilian banks this is THe bEST!!!!

Smooth and fluid

Nu works fluidly, the animations are great and differentiate Nu from the standard bank apps, with a much better user experience.

THE BEST VIRTUAL BANK EVER

I wish NuBank could work in the US as well. I’ll be hoping for that to happen 🙏🏽🚀♥️

Best experience ever!

All my friends say I’m crazy for loving my bank. I say they don’t have a Nubank account.

Not a thing to complain

Just perfect and exactly what I needed. Thanks this app people. You’re doing a hell of a job.

The best !

Easy, user friendly, never an issue!

High interest 47%

Really high interest for any age

Amazing app

Easy to use, intuitive and customizable. Thank you this app team for your hard work and dedication! Your customer service is just perfect and a benchmark for any business, anywhere. Keep up the amazing work!



Is Nu Safe? 🙏

Yes. Nu is very safe to use. This is based on our NLP (Natural language processing) analysis of over 12,195 User Reviews sourced from the Appstore and the appstore cumulative rating of 4.8/5 . Justuseapp Safety Score for Nu Is 52.6/100.

Safety Analysis

91.8% of users say app is Safe 👍
91.8%

5.6% of users have Some Concerns ⚠️
5.6%

2.6% of users say app is Risky 🚨
2.6%


Is Nu Legit? 💯

Yes. Nu is a totally legit app. This conclusion was arrived at by running over 12,195 Nu User Reviews through our NLP machine learning process to determine if users believe the app is legitimate or not. Based on this, Justuseapp Legitimacy Score for Nu Is 63.1/100..

🔏 Privacy & Data Safety

Nu collected the following data from you:

  • Data Used to Track You:
    • Purchases
    • Financial Info
    • Location
    • Contact Info
    • Browsing History
    • Identifiers
    • Usage Data
    • Other Data
  • Data Linked to You:
    • Purchases
    • Financial Info
    • Location
    • Contact Info
    • Contacts
    • User Content
    • Browsing History
    • Identifiers
    • Usage Data
    • Diagnostics
    • Other Data

How was your experience with Nu? Post a Review




Features

O Nubank nasceu para acabar com a complexidade dos bancos tradicionais e devolver o controle da vida financeira nas mãos de cada um.

Assim, além de estar mais seguro, você pode estar sempre no controle de tudo.

E é por isso que nosso aplicativo foi criado para refletir tudo no que acreditamos.

Uma experiência que fica mais completa por usarmos tecnologia própria.

Controlando gastos, transações, transferências, pagamentos e emissão de boletos de forma intuitiva e integrada.

  Contact Support
Developer:
Nu Pagamentos S.A.

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